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FAQs

Why can't I see my GWE Gateway when I try to commission to my Engage account?

Resolution: NDE GWE Gateway's can only be commissioned to a Engage Partner account. You need to set up the Partner account before commissioning. If you have a stand alone Engage account, the Gateway ...:

Can more than one Facility Code be assigned when configuring the Keypad on a MTK15 reader for 26 bit Wiegand output?

Resolution: No only one FC can be used for PIN codes on a MTK15.:

How many devices can a new Engage Gateway (GWE) support?

Resolution: The newest release (version 1.30.04) increases the number from 5 devices to 10. But the Access Control Company decides how many they can link to the Gateway. :

Can you use the lever from a D series lock on a CO lock?

Resolution: No you cannot.:

Can I flash the configuration on a Handkey II using Windows 10?

Resolution: Yes, you can flash the configuration using DOSBox x86 Emulator with Windows 10. :

How much lever rotation is needed to engage the ND RX switch?

Resolution: The ND RX switch will be engaged with a lever rotation of 16-23 degrees. :

How do I find out if a Schlage Lock is certified for use according to the California Office of the State Fire Marshall

Resolution: - From the following link, select Schlage Lock Company from the “Company” drop down menu and press search: OSFM California Web Site ...:

Can an EL panic device be used with an AD400

Resolution: Can an EL panic device be used with an AD400? Yes The exit hub can be driven by the AD400 993 drive bar or the access panel logic can send a control signal to energizer the exit solenoid.:

L9000 Gen1 indicator may bind and stop operating

Resolution: Improper door prep and installation is the leading cause for L9000 indicators to not work properly. Door prep and installation should be checked first before replacing any parts. ...:

How do I couple a CO-200 lock using a StratIS Sphere tablet to program the lock?

Resolution: Connect the Stratis USB cable to the CO lockFrom the StratIS tablet’s Door Operations menu select the option for 'Connect to CO/CT Lock'. From CO/CT Lock menu, select 'Set Coupling Pass' menu ...: