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FAQs

How do you get passed Error 128 with biometric readers?

Resolution: We still hit 1212# but then when it asks for code 67 or 77 these are your options. Enter 67# if the reader is a HKII or HP1k-3k Enter 77# if the reader is a HP4k or XL model:

What is the current draw of an HK-II?

Resolution: At idle the HK-II will draw approximately .58 amps at 12V and .29 amps at 24V.:

Is LM or DM option available with Falcon 25-R or F-25-R?

Resolution: The LM or DM option is available with 25-R or F-25-R. This option can be ordered with this device from the factory and cannot be added in the field.:

Is the LM or DM option available with Falcon 25-R or F-25-R? What is the difference?

Resolution: The LM and DM options are both available with Falcon 25-R or F-25-R devices. The LM and DM options each consist of one SPDT switch.The LM (Latch Monitor) switch is mounted such that the ...:

ENGAGE Sign In issues

Resolution: When creating a new account you must: 1) Have a working email as the ID for ENGAGE. The email must be opened and verified as working to launch the account. Check for email typos. ...:

After entering activation code into Handnet for Windows, the lock output is not working

Resolution: Make sure that the activation code was generated with full features checked. If not it blocks the readers and Handnet from full operation.:

What are the pin outs for the M492 DE cable

Resolution: · See attached file: M490 de2 cable pdf:

How do I wire a WUI4 to my Ad300

Resolution: · See attached wiring Diagram ad300 to Wiu4 Wui-4 Board reports alarm notifications of short and open circuits:

Getting unspecified file when using the find function in SMS Express.

Resolution: · Confirm there is an assigned port : Go to main menu in express/ select settings / program settings - confirm if port is being dis...:

Why can’t I remove the outside chassis of a Cobra MPC from the door?

Resolution: When trying to remove a Cobra MPC lock from an exterior door, the outside chassis will not come off. All screws were removed but it seems to have something else holding it on. &nb...: