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FAQs

Why can’t I remove the key after installing the lever on a CO100 CY?

Resolution: The cylinder was installed 180 degrees out of its proper orientation. Steps 8 & 9 of the install guide show the correct method to install the cylinder and lever.:

Where can I find the UL listing information for AD-Series locks?

Resolution: Link to the UL database entry: http://database.ul.com/cgi-bin/XYV/template/LISEXT/1FRAME/showpage.html?name=GYQS.R8458&ccnshorttitle=Electrically-controlled+Single-point+Locks+and+Latc...:

What are the Supervisor contacts used for on the PS 900series power supplies ?

Resolution: The Supervision Input, which requires a normally-closed condition, can be used for supervising power sources AC power – Green Led should be lit, also, there is a dry contact ( Supervisor...:

600 series momentary push button is re- locking to soon

Resolution: · Need to order push button with DA option ( Delayed Action settings 0-30 sec):

Which Schlage push bar should I order to be used with a Mag Lock?

Resolution: · The 672 Touch bar and the 692 Smart Bar can both be used with a mag lock. · The 672 – DPDT rated...:

When adding new codes to my King Cobra the lights go red then flashes green 3 times

Resolution: · Memory is full- need to remove older codes :

GF3000 won’t lock has 12 or 24v at the mag lock inputs.

Resolution: · Make sure the gaping is correct between the armature and mag lock 1/8 inch · Also, armature needs to b...:

How do you set up the tamper output for an HK2?

Resolution: Use Aux 1 or 2 to ground for the connection. In setup menu 2 under Auxiliary Output Control choose “Output set by Tamper.” For alarm monitoring this will output a signal if the Ha...:

I cannot access any of the Fields in Express even though I logged in with proper access and user ID.

Resolution: You must login as MANAGER to have access to all fields and options. &n...:

What is the Part Number for power transformer for PIM TD-2 and WRI400?

Resolution: Part # is 593PI-12DC: