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FAQs

Is the LM or DM option available with Falcon 25-R or F-25-R? What is the difference?

Resolution: The LM and DM options are both available with Falcon 25-R or F-25-R devices. The LM and DM options each consist of one SPDT switch.The LM (Latch Monitor) switch is mounted such that the ...:

ENGAGE Sign In issues

Resolution: When creating a new account you must: 1) Have a working email as the ID for ENGAGE. The email must be opened and verified as working to launch the account. Check for email typos. ...:

After entering activation code into Handnet for Windows, the lock output is not working

Resolution: Make sure that the activation code was generated with full features checked. If not it blocks the readers and Handnet from full operation.:

What are the pin outs for the M492 DE cable

Resolution: · See attached file: M490 de2 cable pdf:

How do I wire a WUI4 to my Ad300

Resolution: · See attached wiring Diagram ad300 to Wiu4 Wui-4 Board reports alarm notifications of short and open circuits:

Getting unspecified file when using the find function in SMS Express.

Resolution: · Confirm there is an assigned port : Go to main menu in express/ select settings / program settings - confirm if port is being dis...:

Why can’t I remove the outside chassis of a Cobra MPC from the door?

Resolution: When trying to remove a Cobra MPC lock from an exterior door, the outside chassis will not come off. All screws were removed but it seems to have something else holding it on. &nb...:

Does a key for a lock meet ADA standards?

Resolution: Although the ADA standards address operable parts of locks – like thumbturns, keypads, turn-buttons, and of course, knobs and levers, keys are not covered by ADA. ADA requires door and gate h...:

Can a door position switch be ordered with an L series lock?

Resolution: As of January 02, 2017, Schlage non-deadbolt mortise locksets can be ordered with a door position switch. To order the door position switch with an L series lockset specify DPS in the o...:

How is the cosmetic back plate cover different from the mini mullion back plate?

Resolution: The intent is to cover the footprint left by a previous reader, more so if the previous reader was a larger one. :