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FAQs

I receive the error “you must be logged into an iCloud account to perform this action.”.

Resolution: If you receive error, “you must be logged into an iCloud account to perform this action”, you may need to check that your iOS device is connected to the internet. Sign out of iClo...:

How do I create and use an iCloud account?

Resolution: Please see the following website provided by Apple: Support.Apple.Com :

How do I turn on Bluetooth on my iOS device?

Resolution: Please see the following website provided by Apple: Support.Apple.Com :

How do I turn on iCloud keychain on my iOS device?

Resolution: Please see the following website provided by Apple: Support.Apple.Com :

What if I lost my iOS device?

Resolution: Please see the following website provided by Apple: Support.Apple.Com :

Schlage Sense Smart Deadbolt Installation Instructions (BE479)

Resolution: The Schlage SenseTM Smart Deadbolt is simple enough to install yourself in minutes with just a screwdriver. The lock is battery operated with no hardwiring needed, which means home power outages wo...:

Is a 5" backset latch available for the BE479 (Schlage Sense)?

Resolution: No. We do not currently offer a 5" latch / backset for the BE479 Schlage Sense.:

To Perform a Factory Default Reset - Schlage Sense Smart Deadbolt (BE479)

Resolution: When should you perform a Factory Default Reset (FDR)? If you move the lock from one door to another door, then you need to restore default settings, move the lock to the new door, and then ...:

Touchscreen does not light up

Resolution: If the touchscreen keypad on your BE479 Schlage Sense Smart Deadbolt does not light up when you press buttons or if the red lights on the interior assembly do not flash when you connect the batte...:

I have an Apple TV Gen 3 and when I try to lock my Schlage Sense deadbolt remotely, Siri tells me the door is locked, but the deadbolt never moved. What do I do?

Resolution: Please unplug your Apple TV Gen 3, then plug it back in and try to control your Schlage Sense deadbolt remotely once again. You may have to wait a few minutes after applying power to the Ap...: