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FAQs

How do I update the door file after adding a credential on a BE467 lock?

Resolution: Place the card back onto the MT20W reader until you hear it beep 3x. Then present the card to the lock. The other method is through the Engage mobile app choosing ‘Update Door File’. :

How do I get a dry contact closure or open with an HK-2 and a BR-100 relay?

Resolution: Connect reader terminal 1 (+5V) to +5V on the relay, and connect terminal 5 on the reader to the Bell terminal on the relay. Use Normally open and Common on the relay if you want a closure by placi...:

What is the part# for the 692 smart bar shim kit if ordered the exit device without the SHK, mounting shim?

Resolution: Part number for the shim kit separately is P900275-BLK or P900275-GRY which comes with 2 shims and 4 screws.:

Can you take a KC9111 to work with a Von Duprin 33 exit device?

Resolution: No, the KC9111 was never compatible with the Von Duprin 33, there was a different KC narrow style model offered but only worked with the old style 33. The new 33A devices the KC narrow style did no...:

On the m490DEP, if you place a jumper on the release input, will it stay unlocked indefinitely without going into DE alarm?

Resolution: The release input can be a constant input and yes it will stay unlocked. The only issues is on the M490DEP, make sure the relock delay is at 0 so when the closure is removed the M490DEP will lock r...:

Are you able to re-pin cylinder on a BE365 lock?

Resolution: The BE365 can be rekeyed; however, we recommend you take the lock to a certified locksmith to have it rekeyed and do not attempt to rekey the unit yourself. Taking any Schlage product apart to reke...:

Does the AD and CO series lock use the same latches as the ND locks?

Resolution: The AD/CO series locks do not use the same latches as the ND locks.:

How do I enroll i-buttons into the CT5000 without using Schlage Express and the HHD

Resolution: Devices needed : SRT-100 i-button reader and MTK15 reader · You will need to connect the SRT-100 i- button reader and the MTK15 reader (conf...:

I forgot my toggle code that was programmed into my CO lock, door is in open state.

Resolution: · If you know your program code you can create a new toggle code to be used to relock your unit. · ...:

What is the correct part number for a AD/CO lock with a JDYA7 cylinder

Resolution: Price book shows for the AD/CO locks- part number 23929722 for CY and MS Ad service manual shows the same Co service manual shows – CY- 2...: