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FAQs

Can you take a KC9111 to work with a Von Duprin 33 exit device?

Resolution: No, the KC9111 was never compatible with the Von Duprin 33, there was a different KC narrow style model offered but only worked with the old style 33. The new 33A devices the KC narrow style did no...:

On the m490DEP, if you place a jumper on the release input, will it stay unlocked indefinitely without going into DE alarm?

Resolution: The release input can be a constant input and yes it will stay unlocked. The only issues is on the M490DEP, make sure the relock delay is at 0 so when the closure is removed the M490DEP will lock r...:

Are you able to re-pin cylinder on a BE365 lock?

Resolution: The BE365 can be rekeyed; however, we recommend you take the lock to a certified locksmith to have it rekeyed and do not attempt to rekey the unit yourself. Taking any Schlage product apart to reke...:

Does the AD and CO series lock use the same latches as the ND locks?

Resolution: The AD/CO series locks do not use the same latches as the ND locks.:

How do I enroll i-buttons into the CT5000 without using Schlage Express and the HHD

Resolution: Devices needed : SRT-100 i-button reader and MTK15 reader · You will need to connect the SRT-100 i- button reader and the MTK15 reader (conf...:

I forgot my toggle code that was programmed into my CO lock, door is in open state.

Resolution: · If you know your program code you can create a new toggle code to be used to relock your unit. · ...:

What is the correct part number for a AD/CO lock with a JDYA7 cylinder

Resolution: Price book shows for the AD/CO locks- part number 23929722 for CY and MS Ad service manual shows the same Co service manual shows – CY- 2...:

Will I be able to program the AD-201 with SMS Express and MT20 enrollment reader.

Resolution: Yes , you will need a configuration card to flash the MT20 reader to be able to enroll cards into express – part # CE-401-061:

A newly installed MTMSK15 will accept PIN codes on the Keypad but will not read card swipes. Cards are encoded on track 2.

Resolution: The MTMSK15 is shipped with out the Mag Swipe Reader connected. There &n...:

Does a Red Programming Fob need to be registered in Express to allow programming of PED's?

Resolution: No - the Red Programming fob must be synced to the PED first to allow ...: