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FAQs

What is the part # for the CO lock keypad membrane?

Resolution: The part # is 44487247:

How to adjust the backset on a Dexter DB1000 and DB2000 deadbolt.

Resolution: The DB1000 and DB2000 backset adjustment is explained in the instruction sheet, see here.IMPORTANT: DB1000 the deadbolt must be EXTENDED before changing the backset.DB2000 the deadbolt must b...:

Are Schlage and Falcon electrified locks listed to UL294?

Resolution: Schlage electrified L9000 series (L9090, L9091, L9092, L9093 L9095 and L9490, L9491, L9492, L9493 and L9495) are UL294 listed. Schlage electrified ND series locks are NOT UL294 lis...:

New improved 2 3/4" backset ND and NDE latches began shipping February 2016

Resolution: Effective immediately, February 2016, an improved latchbolt will be shipped with the ND & NDE products, replacing the previous version. The new latchbolt offers substantially improved performan...:

Does LCN offer stand-alone air compressors?

Resolution: LCN discontinued the stand-alone compressor line (920, 921, 922, and 923 series) early Feb. 2016. :

Voltage and current requirements for the Schlage ND electrified locks.

Resolution: Beginning March 14th, 2016, the electrified ND (ND12EL/EU; ND80EL/EU; ND96EL/EU) begin shipping with a new motor driven design that replaced the previous solenoid version. The ND electrified ...:

Why is the screw head stripping out when installing the 1250 or 1450 LCN Aluminum Closer?

Resolution: The LCN 1250 and 1450 use screws that have a Chinese Phillips size 2 head. This falls between the US size 2 and 3 Phillips. We have had a couple installers mention that when they use a ...:

How do I update the door file after adding a credential on a BE467 lock?

Resolution: Place the card back onto the MT20W reader until you hear it beep 3x. Then present the card to the lock. The other method is through the Engage mobile app choosing ‘Update Door File’. :

How do I get a dry contact closure or open with an HK-2 and a BR-100 relay?

Resolution: Connect reader terminal 1 (+5V) to +5V on the relay, and connect terminal 5 on the reader to the Bell terminal on the relay. Use Normally open and Common on the relay if you want a closure by placi...:

What is the part# for the 692 smart bar shim kit if ordered the exit device without the SHK, mounting shim?

Resolution: Part number for the shim kit separately is P900275-BLK or P900275-GRY which comes with 2 shims and 4 screws.: