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FAQs

Can you downgrade the M490P to a M490?

Resolution: Yes you can order just the board but you can't upgrade a M490 to a M490P only the other way.:

Can you convert an HP1000 to an HP1000E in field with a network card?

Resolution: No you cannot. It have to be done in the factory.:

Can a REPT400 work with either a PIM400-TD2 and a PIM400-485?

Resolution: Yes. The repeater kit includes a TD2 and WRI to repeat the signal.:

How many Users does NDE80 support without being connected to a GateWay and ACP?

Resolution: You can add up to 5,000 users with Basic set up.:

Are keys available to Unlock and Remove the HK2 from its wall mount?

Resolution: Yes - part numbers are S-KY-F00 (pack of 5) for the F Series. &n...:

When a Door Thickness Kit is ordered with AD or CO locks, is it included with the lock or shipped separately?

Resolution: The Door Thickness kit parts will be included with the lock if ordered at the same time.:

Is the battery holder part the same for the AD and CO?

Resolution: Yes the 4B battery holder is the same for AD and CO:

What is the part number to replace the PN99 solenoid?

Resolution: The part number for the PN solenoid is 051826-00. This will only work on devices sold after January 1, 2016. :

What is the firmware update procedure for Gateway?

Resolution: Gateway uses the ENGAGE "SoftAP" mode to update firmware. See the Gateway firmware update procedure HERE with screen by screen steps for clarity in the Technical Note (showing iOS devi...:

Can you retract the deadbolt on CO lock from the outside?

Resolution: Only with a mechanical key, not with codes.: