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Question
Answer
How many Users does NDE80 support without being connected to a GateWay and ACP?
Resolution:
You can add up to 5,000 users with Basic set up.:
Are keys available to Unlock and Remove the HK2 from its wall mount?
Resolution:
Yes - part numbers are S-KY-F00 (pack of 5) for the F Series. &n...:
When a Door Thickness Kit is ordered with AD or CO locks, is it included with the lock or shipped separately?
Resolution:
The Door Thickness kit parts will be included with the lock if ordered at the same time.:
Is the battery holder part the same for the AD and CO?
Resolution:
Yes the 4B battery holder is the same for AD and CO:
What is the part number to replace the PN99 solenoid?
Resolution:
The part number for the PN solenoid is 051826-00. This will only work on devices sold after January 1, 2016. :
What is the firmware update procedure for Gateway?
Resolution:
Gateway uses the ENGAGE "SoftAP" mode to update firmware. See the Gateway firmware update procedure HERE with screen by screen steps for clarity in the Technical Note (showing iOS devi...:
Can you retract the deadbolt on CO lock from the outside?
Resolution:
Only with a mechanical key, not with codes.:
What kind of coin cell battery is on a HandPunch?
Resolution:
It is a CR2035:
What replaced the 290 maglock?
Resolution:
The 290 was a surface mounted shear lock. So at this point, the replacement (not same size) would be the GF3000SM. GF3000SM is slightly bigger in size:
Is the stainless steel single gang plate for 600 series push button available separately?
Resolution:
Yes, it is available separately with part number P620033.:
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