Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

How many Users does NDE80 support without being connected to a GateWay and ACP?

Resolution: You can add up to 5,000 users with Basic set up.:

Are keys available to Unlock and Remove the HK2 from its wall mount?

Resolution: Yes - part numbers are S-KY-F00 (pack of 5) for the F Series. &n...:

When a Door Thickness Kit is ordered with AD or CO locks, is it included with the lock or shipped separately?

Resolution: The Door Thickness kit parts will be included with the lock if ordered at the same time.:

Is the battery holder part the same for the AD and CO?

Resolution: Yes the 4B battery holder is the same for AD and CO:

What is the part number to replace the PN99 solenoid?

Resolution: The part number for the PN solenoid is 051826-00. This will only work on devices sold after January 1, 2016. :

What is the firmware update procedure for Gateway?

Resolution: Gateway uses the ENGAGE "SoftAP" mode to update firmware. See the Gateway firmware update procedure HERE with screen by screen steps for clarity in the Technical Note (showing iOS devi...:

Can you retract the deadbolt on CO lock from the outside?

Resolution: Only with a mechanical key, not with codes.:

What kind of coin cell battery is on a HandPunch?

Resolution: It is a CR2035:

What replaced the 290 maglock?

Resolution: The 290 was a surface mounted shear lock. So at this point, the replacement (not same size) would be the GF3000SM. GF3000SM is slightly bigger in size:

Is the stainless steel single gang plate for 600 series push button available separately?

Resolution: Yes, it is available separately with part number P620033.: