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FAQs

How do I view and manage other locks in my HomeKit home?

Resolution: If you have more than one lock within the same HomeKit home, simply swipe left and right to view other locks in the same home. :

How do I add a second lock and a new HomeKit Home?

Resolution: If you would like to add a new lock to a second home, simply tap the Add Lock icon on the upper right corner of the main screen of the app. At this screen, you may select an existing HomeKit home...:

How do I view and manage other HomeKit homes?

Resolution: On the main Lock page, tap the name of the HomeKit home you are currently viewing. A drop down list will appear, and tapping each home name will allow you to view the locks contained in that...:

What does selecting your Primary Home do?

Resolution: Your Primary HomeKit home, is the home that your app will default to when opening the app, and is the home Siri defaults to if you do not specify a home. You can change which home is your pr...:

Why should I update the Firmware in my lock?

Resolution: Firmware updates provide new features and enhancements to your Schlage Sense lock that make it even easier to keep your home safe. A firmware update will take approximately 15 minutes to complete, ...:

I add a HomeKit user, but nothing happens / I receive the error "Failed to Add User Operation Timed Out".

Resolution: Make sure the recipient email address is correct. Make sure the recipient is ready to accept the HomeKit invitation on his/her iOS device that is logged into the iCloud account given. Sign out of y...:

Only one iOS device will connect to my lock. What should I do?

Resolution: The lock can only connect to one iOS device at a time. If another iOS device is connected to the lock, all other iOS devices will not be able to connect. If no other iOS device is present and you...:

Why can’t I reuse a Lock name?

Resolution: If you are receiving an error when naming your lock, try restarting your iOS device, then completing the Add Lock process once again.:

The app continues to say “searching for lock” and all the icons are grayed out and unresponsive?

Resolution: In order to modify lock settings, access codes and view logged events, you must be within range of the lock, typically 40 ft or closer.:

I am in range of my lock, but the app does not appear to interact with the lock correctly. What should I do?

Resolution: First, ensure the Bluetooth of your iOS device is turned on. Second, ensure batteries are working properly in your lock by unplugging the battery pack and reconnecting the battery pack. If t...: