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FAQs

On the PR10, how would you enable the green LED?

Resolution: The access control panel interface drives the red / green LED inputs, if it doesn't have a connection point you could swap the green instead of red, but the ACP controls it.:

On the SEKPDWG keypad, it states 5 or 12 VDC. Do you need to specify when ordering? Or is it field select-able?

Resolution: It is Field select-able. :

Is Schlage Express compatible with Windows 10?

Resolution: Yes it is. (release date 10/9/15):

BE367 won’t go into program mode?

Resolution: Try changing audits from manual to auto update to assist/force lock to into program mode once audit updates are complete.:

Will the NDE lock still read my credential if the battery cover is off?

Resolution: Yes it will.:

What is the MT20 Enrollment Reader?

Resolution: The aptiQ™ MT20 USB multi-technology enrollment reader is designed to simplify the enrollment process. The MT20 enrolls proximity, smart, or NFC (Student ID only mobile credentials) in an...:

What USB ports is the MT20 compatible with?

Resolution: The MT20 is compatible with USB 2.0 and 3.0 Type A ports. You can use it on a USB hub. :

Do I need any installation files or drivers when I use the MT20 for the first time?

Resolution: No. The MT20 emulates a keyboard so the proper installation and driver files will be used from the computer's operating system automatically.:

Does the MT20 require a specific configuration for Express™ or ENGAGE™?

Resolution: Yes, they each require their own configuration. For Express, the configuration is CE-401-061. For Engage, the configuration card is CE-401-073. They can either be pre...:

Can I use a custom config with keys on the MT20 to read customer specific credentials?

Resolution: Yes, custom configuration with keys can be used if the customer's credentials were encoded using Allegion's standard access control application. There are two different types of configuration...: