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FAQs

Has the L283-031 mounting plate changed?

Resolution: The L283-031 was modified to have cut outs on both sides for use in both the L9000 and LT locks. Please see here for an image of the modified mounting plate. :

How to link one solution to another in Knowledge Center?

Resolution: inbenta://content/0000:

Are Proximity and Smart credentials available without programming?

Resolution: For blank Proximity cards, in special instructions specify 88i or initialized as they cannot be non-programmed. Specify NP for Smart for blank cards in special instructions. :

Does the MT20 enrollment reader replace the SUSB89 enrollment reader?

Resolution: Yes, the MT20 enrollment reader does replace the SUSB89 enrollment reader. It will read the same type of cards and can be configured to output the card data exactly like the SUSB89 does. When...:

What output configurations will the MT20 support?

Resolution: These output configurations are the most common but if you require a different output, please contact Allegion Technical Support at 1-877-671-7011, option 2.Default Configuration - CE-401-073 for u...:

How do I know what card types the ENGAGE portal accepts from the MT20?

Resolution: The MT20 enrollment reader will accept a large number of card types and output the data correctly. However the ENGAGE portal does not accept all of card types the MT20 can output. Please proc...:

My push button actuator works intermittently.

Resolution: The switch could be wearing out from fatigue and may need to be replaced, but it may be worth troubleshooting the following: The push plate may have shifted in its mounting box, not allowing f...:

What is needed to convert AD400-993M to AD-400-993R

Resolution: The tailpiece kit part# 46929303 is required for the 993R. :

On the 660-PB series surface mini box, can they get replacement red button caps?

Resolution: No we do not sell the button caps separately.:

On the M400 series maglocks, to test the DPS, does it require the maglocks to be powered?

Resolution: No, DPS should work and switch without power. If they are actuating the DPS switch with the magnet and it is not changing, ...: