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FAQs

Where is the Tamper Button on the new Rev 2 PIM-400-485 PIM?

Resolution: The actual button has been removed from the Rev 2 models. The Tamper signal is &n...:

Will a Schlage L9000 fit a Falcon MA door prep?

Resolution: The Schlage L9000 lock will not fit in a door prepped for the Falcon MA.The mounting post holes are located 90 degrees off from each other on the Falcon MA and the Schlage L9000.On the MA seri...:

Why is the monitor switch signal showing open when it should show closed on the 4212 electric strike?

Resolution: Incorrect wiring on the strike, click here for detailed wiring information.:

What is the part number for the door thickness kit for ADXXX-993 locks?

Resolution: New updated part number for exit device mounting hardware kit: 47260744 (specify 993R, S, or M, finish, and the door thickness).Old Part number (for reference) was 46929287. :

What is the difference between the LM9200, LM9200F, and LM9200M?

Resolution: LM9200 non fire rated wood or hollow metal doors, 6'8" - 10'0" doorsLM9200F fire rated wood doors, 6'8" - 8'0" doorsLM9200M hollow metal doors, 6'8" - 8'0" doors:

My Apple or Android device will not communicate to my NDE lock

Resolution: After all basic troubleshooting and you still cannot connect to a lock, you should ask if they have any devices that may be interfering. We found an issue with Apple Watch trying to sync to the sam...:

When unlocked why does the outside lever not retract the latch on the L9090, L9091, L9092, L9093, L9094, L9095 installed with RX,

Resolution: When the RX switch on a L9090, L9091, L9092, L9093, L9094, L9095 is handed incorrectly it can cause the outside lever to rotate in the upward motion, but stayed in the locked position when trying t...:

Has the L283-031 mounting plate changed?

Resolution: The L283-031 was modified to have cut outs on both sides for use in both the L9000 and LT locks. Please see here for an image of the modified mounting plate. :

How to link one solution to another in Knowledge Center?

Resolution: inbenta://content/0000:

Are Proximity and Smart credentials available without programming?

Resolution: For blank Proximity cards, in special instructions specify 88i or initialized as they cannot be non-programmed. Specify NP for Smart for blank cards in special instructions. :