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FAQs

What is the maximum degree of opening for Ives 5BB1/5BB1WT/5BB1SC hinges?

Resolution: Assuming there are not obstructions, the door will open 180 degrees when using this hinge. :

How is the LINK operation initiated for PIM 400-485?

Resolution: On the PIM 400-485, the Link can only be initiated using the Pidion HHD. &nb...:

Where is the IP address entered on a HK2 Biometric Hand Reader?

Resolution: IP address needs to be manually entered on a HK2. Press CLEAR then ENTER and ...:

Where is the Tamper Button on the new Rev 2 PIM-400-485 PIM?

Resolution: The actual button has been removed from the Rev 2 models. The Tamper signal is &n...:

Will a Schlage L9000 fit a Falcon MA door prep?

Resolution: The Schlage L9000 lock will not fit in a door prepped for the Falcon MA.The mounting post holes are located 90 degrees off from each other on the Falcon MA and the Schlage L9000.On the MA seri...:

Why is the monitor switch signal showing open when it should show closed on the 4212 electric strike?

Resolution: Incorrect wiring on the strike, click here for detailed wiring information.:

What is the part number for the door thickness kit for ADXXX-993 locks?

Resolution: Part number 46929287. Specify the exit type (993R, 993S, 993C, 993M), door thickness, and trim finish.:

What is the difference between the LM9200, LM9200F, and LM9200M?

Resolution: LM9200 non fire rated wood or hollow metal doors, 6'8" - 10'0" doorsLM9200F fire rated wood doors, 6'8" - 8'0" doorsLM9200M hollow metal doors, 6'8" - 8'0" doors:

My Apple or Android device will not communicate to my NDE lock

Resolution: After all basic troubleshooting and you still cannot connect to a lock, you should ask if they have any devices that may be interfering. We found an issue with Apple Watch trying to sync to the sam...:

When unlocked why does the outside lever not retract the latch on the L9090, L9091, L9092, L9093, L9094, L9095 installed with RX,

Resolution: When the RX switch on a L9090, L9091, L9092, L9093, L9094, L9095 is handed incorrectly it can cause the outside lever to rotate in the upward motion, but stayed in the locked position when trying t...: