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FAQs

WARNING: Do Not Use AC Voltage with 653-Series Keyswitch

Resolution: The product is designed and supported at using up to 30VDC @ 5A. WARNING: The switch contact itself is rated at 250 VAC @ 5A, but as the chassis is not insulated from the switch, im...:

What is the diameter of the hole required for the DPS installation for AD locks?

Resolution: ¾” diameter :

Can you bring in users or residents into the Nexia Pro from a spreadsheet?

Resolution: No, you can only do an import from Express into Nexia.:

What is needed to convert an CT5000 to an WRI400?

Resolution: You will have to add the comm board. Part number: 23848385 After adding the comm board, you will have to change lock class using an AD firmware package on HHD or Android with SUS-A...:

Can the GF3000 be installed on wood door and wood frame?

Resolution: It can be installed on Wood Frame, but Wood Door is not recommended.:

Are the FE210 cylinders bumps resistant?

Resolution: No, you would need primus cylinders for that and those are not compatible with the residential products.:

Why would the 390DE mag-lock always flash yellow?

Resolution: Check the voltage. If it is out of range the lock will flash yellow. The lock works best at 12-14vdc, or 24-26vdc.:

In Schlage Express, is there any way to stop generate program files from flashing short of programming each lock?

Resolution: Go to Settings>Program Settings>Preferences>Uncheck Show Warning Messages. That will prevent future doors from being shown as required programming Generate Program Files will no longer b...:

Can I use surface vertical Rod exit devices with my CO220 lock?

Resolution: The CO-220 is not compatible with SVR devices. :

What is the number and facility code range for 26A (125khz Standard)?

Resolution: 0 – 65,535; and 0-255: