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FAQs

What is needed to convert an CT5000 to an WRI400?

Resolution: You will have to add the comm board. Part number: 23848385 After adding the comm board, you will have to change lock class using an AD firmware package on HHD or Android with SUS-A...:

Can the GF3000 be installed on wood door and wood frame?

Resolution: It can be installed on Wood Frame, but Wood Door is not recommended.:

Are the FE210 cylinders bumps resistant?

Resolution: No, you would need primus cylinders for that and those are not compatible with the residential products.:

Why would the 390DE mag-lock always flash yellow?

Resolution: Check the voltage. If it is out of range the lock will flash yellow. The lock works best at 12-14vdc, or 24-26vdc.:

In Schlage Express, is there any way to stop generate program files from flashing short of programming each lock?

Resolution: Go to Settings>Program Settings>Preferences>Uncheck Show Warning Messages. That will prevent future doors from being shown as required programming Generate Program Files will no longer b...:

Can I use surface vertical Rod exit devices with my CO220 lock?

Resolution: The CO-220 is not compatible with SVR devices. :

What is the number and facility code range for 26A (125khz Standard)?

Resolution: 0 – 65,535; and 0-255:

What is the maximum degree of opening for Ives 5BB1/5BB1WT/5BB1SC hinges?

Resolution: Assuming there are not obstructions, the door will open 180 degrees when using this hinge. :

How is the LINK operation initiated for PIM 400-485?

Resolution: On the PIM 400-485, the Link can only be initiated using the Pidion HHD. &nb...:

Where is the IP address entered on a HK2 Biometric Hand Reader?

Resolution: IP address needs to be manually entered on a HK2. Press CLEAR then ENTER and ...: