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FAQs

Cylinder cap pin hole breaking out on the cylinder when used with the Schlage ND75 or ND95.

Resolution: :

What cylinders are used to operate Von Duprin devices?

Resolution: If unclear whether mortise, rim, or key-in-lever is needed, reference links below to determine what cylinder type is needed. In order to determine cylinder type n...:

What is the Falcon K cylindrical lock?

Resolution: The Falcon K series was discontinued in November 2024 and is no longer available.:

Are the Falcon K latches and the Falcon W latches compatible?

Resolution: Although the Falcon K latch will operate in a Falcon W, and the Falcon W latch will operate in the Falcon K, the latches are not designed to be interchangeable and should not be used interchangeabl...:

Does an M400 series Mag lock need a diode added to the circuit for voltage spike suppression?

Resolution: No, voltage spike suppression is built into the circuit boards on all M400 series Mag locks.:

Can a door lock be installed onto a 1 1/4" thick door?

Resolution: Residential style locks are available for applications with doors thinner than 1 3/8", please visit http://www.schlage.com:

What is the Allegion Learning Center?

Resolution: The Allegion Learning Center is a website for authorized distributors to access channel specific training. All authorized Allegion distributors have access to the Learning Center through th...:

WARNING: Do Not Use AC Voltage with 653-Series Keyswitch

Resolution: The product is designed and supported at using up to 30VDC @ 5A. WARNING: The switch contact itself is rated at 250 VAC @ 5A, but as the chassis is not insulated from the switch, im...:

What is the diameter of the hole required for the DPS installation for AD locks?

Resolution: ¾” diameter :

Can you bring in users or residents into the Nexia Pro from a spreadsheet?

Resolution: No, you can only do an import from Express into Nexia.: