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FAQs

Do we offer any type of offsetting of the center latch on our AD locks?

Resolution: Center only. We offer extension kits, but they are equal distant, so no offsets.:

What is the finish on TJ brackets / angle brackets for the 40/70 mag locks that is offered?

Resolution: 628 and 335 finish are available for 40/70 mag locks.:

Resolution: There are four methods to update firmware in an ENGAGE Devices that use Wi-Fi. (BE467 and FE410 are ENGAGE devices that do not have Wi-Fi)1) One metho...:

Are there service parts for the KS43 FSIC padlocks?

Resolution: There is no service manual or serviceable parts available for the FSIC padlocks. :

How to order a Door Gap gauge?

Resolution: Door gap tools are available from a third party.The minimum quantity is 25 per order, and they are $3.15 each, plus shipping costs. (Subject to change) Please order directly through Jack or Amy at ...:

What causes Schlage Express Error Number: 339

Resolution: - V4.4.3 installer package did not include the ‘Mshflxgd.ocx’ file. Attached is document that outlines the fix for users who are trying to import a text file into Schlage Express version 4.4.3...:

What is a possible replacement lock for the VIP 5596 in terms of functionality?

Resolution: Although not a direct replacement, the AD300 MS 70 is a hardwired lock with similar functionality.:

What is the part number for the lock and key for PS9xx power supply enclosures?

Resolution: 900 KL:

How do you connect an HK-II Ethernet to Daisy-Chain wiring?

Resolution: See attached wiring diagram :

How do you wire an HK-II for lock output using an Altronix RBSNTTL relay?

Resolution: Set the reader to Lock & Aux under “Set Output Mode” in password 2. See attached diagram for wiring.: