Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Which AL series levers are available with tactile warning?

Resolution: On the AL-series, Saturn is the only lever available with tactile warning.:

Can either AD or CO have Unlock schedules without use of Express Software or other ACP interface?

Resolution: No. It needs access to software.:

Can PIN codes be manually programmed on a SEKPDWG keypad?

Resolution: No- manual programming can only be done on the SEKPD8B model which supports 8 bit burst output. If using the SEKPDWG, which supports Wiegand emulation, a HHD and software, such as Schlage Express,...:

What information do I need to Obtain an Unlock Code for Schlage Express?

Resolution: Need a Valid Order # from usually CD Case (Dated June 2009 or newer for No Cost Upgrade) AND The Machine ID (Sometimes shown as Serial Number under Help>About in Express) are needed as well as...:

When I connect my HHD/Pidion Windows prompts me for drivers, are Windows Drivers for HHD needed?

Resolution: No Drivers are needed, but the installers are no longer available for download online. Please call Technical Support at 877-671-7011 option 2, option 2 for assistance with the installers. :

Why does my BE or FE lock not work with my credentials after replacing batteries or Factory Default?

Resolution: Date resets w/o power and then credential is outside of range when lock is programmed by Express with Activation Date for User. Solution is to connect HHD to update Date/Time. To fix the problem De...:

What Disk should I use to get my Pideon Hand Held Device to work with my Windows PC?

Resolution: No Disk or Drivers are needed, but the installers are no longer available for download online. Please call Technical Support at 877-671-7011 option 2, option 2 for assistance with the install...:

Can you put the AD200 on a narrow style door?

Resolution: No, needs at least a 5" Stile:

Is the 4AA Battery cover in 4B-CM available separately from the kit?

Resolution: The inside cover only for the CO 200 is not listed separately in the service manual. It does not appear there is an option to get the cover separately from the battery pack.:

What is the expected battery life of the new version non-rechargeable battery of a WPR400?

Resolution: About 100,000 transactions.: