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FAQs

What information do I need to Obtain an Unlock Code for Schlage Express?

Resolution: Need a Valid Order # from usually CD Case (Dated June 2009 or newer for No Cost Upgrade) AND The Machine ID (Sometimes shown as Serial Number under Help>About in Express) are needed as well as...:

When I connect my HHD/Pidion Windows prompts me for drivers, are Windows Drivers for HHD needed?

Resolution: No Drivers are needed, but the installers are no longer available for download online. Please call Technical Support at 877-671-7011 option 2, option 2 for assistance with the installers. :

Why does my BE or FE lock not work with my credentials after replacing batteries or Factory Default?

Resolution: Date resets w/o power and then credential is outside of range when lock is programmed by Express with Activation Date for User. Solution is to connect HHD to update Date/Time. To fix the problem De...:

What Disk should I use to get my Pideon Hand Held Device to work with my Windows PC?

Resolution: No Disk or Drivers are needed, but the installers are no longer available for download online. Please call Technical Support at 877-671-7011 option 2, option 2 for assistance with the install...:

Can you put the AD200 on a narrow style door?

Resolution: No, needs at least a 5" Stile:

Is the 4AA Battery cover in 4B-CM available separately from the kit?

Resolution: The inside cover only for the CO 200 is not listed separately in the service manual. It does not appear there is an option to get the cover separately from the battery pack.:

What is the expected battery life of the new version non-rechargeable battery of a WPR400?

Resolution: About 100,000 transactions.:

Do we offer any type of offsetting of the center latch on our AD locks?

Resolution: Center only. We offer extension kits, but they are equal distant, so no offsets.:

What is the finish on TJ brackets / angle brackets for the 40/70 mag locks that is offered?

Resolution: 628 and 335 finish are available for 40/70 mag locks.:

How do I perform NDE Firmware Updates?

Resolution: There are four methods to update firmware in an ENGAGE Devices that use Wi-Fi. (BE467 and FE410 are ENGAGE devices that do not have Wi-Fi)1) One metho...: