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FAQs

Can I get an extended ND lock with RX switch?

Resolution: For extended ND locks with an RX switch, a request must be made using the RFQ form and submitted to the Innovation Center team for quoting. :

NDE has a Solid RED LED under the battery cover.

Resolution: Always replace the NDE batteries (four AA) when a solid RED LED under the battery cover is observed.When the NDE goes into critical battery status the NDE stops reading credentials and with a tampe...:

CRP2 not reading when used with Nexia property management

Resolution: When using Nexia Property Management, the CRP2 enrollment reader and HHD should not be attached at the same time. With some computers, the CRP2 will not respond to Nexia if the HHD is a...:

What replaced the M631?

Resolution: The MA641 installed without the thumbturn is the closest replacement for the M631.:

Why is my NDE lock not responding?

Resolution: If you used the web portal and changed the name of the lock, it will set all of the reader configurations in the lock to ‘off’ (including the beeper). This will make the lock appear li...:

Will the door position switch cause any battery drain on an AD/CO lock?

Resolution: The DPS will not cause battery drain whether installed or not.:

Is the 515 Legacy power supply field selectable between 12 and 24 volts?

Resolution: No, the 515 was ordered as either 12 or 24 volts with no way to switch between like the newer PS-9xx versions.:

Is it possible to charge the HHD battery with a USB connection?

Resolution: Yes. First make sure it is enabled on the HHD. From the main screen of the HHD click Start à Settingsà System à USB Setting à Check the box labeled “USB Charge Enable”. :

Why is the mortise Gen1 indicator showing locked when the door is unlocked?

Resolution: :

M490DE or DEP Maglock will not bond. Wiring, installation, and settings seem to all be correct.

Resolution: With power applied already, turn on dip switches 4-7. Power down the lock then power it back up. The lock should now bond. Set the dip switches to the desired settings. :