Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Resolution: The MA641 installed without the thumbturn is the closest replacement for the M631.:

Resolution: If you used the web portal and changed the name of the lock, it will set all of the reader configurations in the lock to ‘off’ (including the beeper). This will make the lock appear li...:

Will the door position switch cause any battery drain on an AD/CO lock?

Resolution: The DPS will not cause battery drain whether installed or not.:

Is the 515 Legacy power supply field selectable between 12 and 24 volts?

Resolution: No, the 515 was ordered as either 12 or 24 volts with no way to switch between like the newer PS-9xx versions.:

Is it possible to charge the HHD battery with a USB connection?

Resolution: Yes. First make sure it is enabled on the HHD. From the main screen of the HHD click Start à Settingsà System à USB Setting à Check the box labeled “USB Charge Enable”. :

Why is the mortise Gen1 indicator showing locked when the door is unlocked?

Resolution: :

M490DE or DEP Maglock will not bond. Wiring, installation, and settings seem to all be correct.

Resolution: With power applied already, turn on dip switches 4-7. Power down the lock then power it back up. The lock should now bond. Set the dip switches to the desired settings. :

Which AL series levers are available with tactile warning?

Resolution: On the AL-series, Saturn is the only lever available with tactile warning.:

Can either AD or CO have Unlock schedules without use of Express Software or other ACP interface?

Resolution: No. It needs access to software.:

Can PIN codes be manually programmed on a SEKPDWG keypad?

Resolution: No- manual programming can only be done on the SEKPD8B model which supports 8 bit burst output. If using the SEKPDWG, which supports Wiegand emulation, a HHD and software, such as Schlage Express,...: