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FAQs

What are the cylinder length requirements for the L9000 Gen1 (Discontinued) indicators?

Resolution: For the Gen1 indicators, the cylinder length required (for standard 1-3/4” door) is 1-1/4” regardless whether the trim is sectional or escutcheon.For the older 09-611 (Chevron) sectional (rose) ind...:

What can be done to clear my NDE lock when it shows NULL in certain properties fields?

Resolution: If the NDE is not correctly reading Factory Firmware or Software versions, you may see NULL in some fields. To clear the NULL value displays, the NDE will need to refresh and re-read the configura...:

Are the pushbuttons or keyswitches UL listed?

Resolution: We do not have any UL Listing on push buttons or key switches:

Will the MiK readers read prox?

Resolution: It's essentially the same as the usual MT reader except that it has an embedded HID iclass reader to read the secure part of an iclass card. So yes it will.:

CM lock. Can you change the programming card credential?

Resolution: Just follow the instructions to create a programming card. The new card will overwrite the previous card since there can only be one programming credential for the lock. That will not affect the p...:

What cylinder does the KC2 5000 series use?

Resolution: The KC2 5000 series uses a 1 1/4" mortise cylinder with a straight cam.:

Can you disable the inside push button on a CO100?

Resolution: No, the CO locks are sold as is and the function they purchased is office. There is no way to disable the inside push button.:

Can I get an extended ND lock with RX switch?

Resolution: For extended ND locks with an RX switch, a request must be made using the RFQ form and submitted to the Innovation Center team for quoting. :

NDE has a Solid RED LED under the battery cover.

Resolution: Always replace the NDE batteries (four AA) when a solid RED LED under the battery cover is observed.When the NDE goes into critical battery status the NDE stops reading credentials and with a tampe...:

CRP2 not reading when used with Nexia property management

Resolution: When using Nexia Property Management, the CRP2 enrollment reader and HHD should not be attached at the same time. With some computers, the CRP2 will not respond to Nexia if the HHD is a...: