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FAQs

Is the tailpiece retainer for the ND Yale cores available as a separate item?

Resolution: The tailpiece retainer is included in kit 09-061.The kit includes:TailpieceMagnetRetainerScrew (only used on Medeco):

Can the SL1 or SK1 trim be installed less trim one side?

Resolution: This is not a recommended application due to the clutching mechanism.:

Can the LT locks be ordered in a split finish or split design?

Resolution: The LT locks are not available with split finish or split design.:

How do I find the NDE MAC address?

Resolution: You can only see the MAC address of the NDE lock by connecting to the lock with your phone APP. Go to the lock, launch the Engage APP. Log into the correct site.Under Devices, click on th...:

How to clear error in Handnet Lite: “No template when processing to do”

Resolution: Delete the reader in Handnet Lite, and then re-create it. Close the program then start it again. The error should be cleared.:

Are AD/CO locks offered lead lined?

Resolution: No, AD/CO locks are not offered Lead Lined.:

GF3000 wiring color differences

Resolution: See attached:GF3000 Standard:GF3000 BRD :

What is the proper way to invite someone to an Engage account?

Resolution: Please see attached .dochttps://static-or01.inbenta.com/0bfe64a092f505b97091e6212e44fb04ee34cc6ee2014546af3a4ac4a9a5951a/ENGAGE Invitation Process.pdf:

Is the 09-611 Chevron style indicator still available?

Resolution: The 09-611 Chevron style indicator will remain available as a stand-alone part for sectional trim. Pricing and ordering information is listed in the current pricebook.:

Is the CS210 available with a B60 style spin ring for the deadbolt?

Resolution: Schlage is pleased to announce the addition of the B60 spin ring as an available option for the CS210 product line. This offering allows for the combination of the decorative B60 spin ring wi...: