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FAQs

The Schlage electrified mortise lock motor makes noise when powered but will not lock or unlock after changing the lock handing.

Resolution: Change lock handing with RX: 1. If the RX module is installed, remove the RX module.2. Remove the handing screw.3. Rotate the latch 180° (if necessary).4. Reinstall the handing screw on the ap...:

Can the Schlage SFIC core be ordered 6 pin?

Resolution: Schlage does not offer a 6 pin core. Additionally, the Schlage SFIC cannot be ordered pinned to 6 chambers. Customers requiring a 6 pin system will have to pin the cylinders in the field.:

Why are the mounting posts on the SL1 too short?

Resolution: The SL1 trim uses longer mounting posts than a standard trim.For SL1 trim on a 1-3/4” door, the mounting post are L583-214.For SK1 trim on a 1-3/4” door, the mounting post are L583-212. No Ch...:

Is the tailpiece retainer for the ND Yale cores available as a separate item?

Resolution: The tailpiece retainer is included in kit 09-061.The kit includes:TailpieceMagnetRetainerScrew (only used on Medeco):

Can the SL1 or SK1 trim be installed less trim one side?

Resolution: This is not a recommended application due to the clutching mechanism.:

Can the LT locks be ordered in a split finish or split design?

Resolution: The LT locks are not available with split finish or split design.:

How do I find the NDE MAC address?

Resolution: You can only see the MAC address of the NDE lock by connecting to the lock with your phone APP. Go to the lock, launch the Engage APP. Log into the correct site.Under Devices, click on th...:

How to clear error in Handnet Lite: “No template when processing to do”

Resolution: Delete the reader in Handnet Lite, and then re-create it. Close the program then start it again. The error should be cleared.:

Are AD/CO locks offered lead lined?

Resolution: No, AD/CO locks are not offered Lead Lined.:

GF3000 wiring color differences

Resolution: See attached:GF3000 Standard:GF3000 BRD :