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FAQs

What finishes does the Schlage NDE lock come in?

Resolution: The NDE lock comes in 9 finishes::

What are the Strike options for the Schlage NDE lock?

Resolution: Here are the NDE Strike options: :

What are the Keying and Cylinder options on a Schlage NDE lock?

Resolution: Standard: Schlage 6-pin Everest 29 S123 keyway Conventional cylinder with two patented keys. Additional keying options available, including interchangeable cores, competitor brands, mas...:

What are the Schlage NDE Keying options?

Resolution: – Interchangeable core – Primus high security cylinders – Master keying, grand master keying – Construction keying – Competitor brands :

Why do I see reports of “FORCED DOOR” in my NDE audits?

Resolution: 1) Excessive "Forced Doors" are reported when the latch and strike are misaligned and not engaged. In one case students were just pushing through the door causing "Forced Door" alerts. Correct the ...:

Don’t see “Schlage Lock” when trying to add in the ENGAGE application

Resolution: Battery cover is not installed Tamper switch is damaged Forgot to turn the inside lever (RTX) RTX & Motor cable is not plugged up, didn’t see RTX...:

How does the Von Duprin 376T operate?

Resolution: The thumbturn must be used every time to retract the latch.:

What are they Site Admin Roles in the Engage App and what do they do?

Resolution: Every Administrator must be defined as one of the following “Roles” Operator – Update Door Files and gather Audits Manager – Operator + access definitions, no new Doors/Us...:

Did the W561 tailpiece change?

Resolution: The W561 tailpiece and chassis was changed in 2013. The Q330-165 tailpiece used exclusively on the W561 was obsoleted in 2013 and replaced by the Q330-164.You must ensure the correct tai...:

What is the NDE firewall information

Resolution: The NDE uses only two ports, 80 and 443http and https connections are used for downloads and uploads. The firmware payload is encrypted, the door files are https sessionsPort 80 (http) ...: