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FAQs

What are the Schlage NDE Keying options?

Resolution: – Interchangeable core – Primus high security cylinders – Master keying, grand master keying – Construction keying – Competitor brands :

Why do I see reports of “FORCED DOOR” in my NDE audits?

Resolution: 1) Excessive "Forced Doors" are reported when the latch and strike are misaligned and not engaged. In one case students were just pushing through the door causing "Forced Door" alerts. Correct the ...:

Don’t see “Schlage Lock” when trying to add in the ENGAGE application

Resolution: Battery cover is not installed Tamper switch is damaged Forgot to turn the inside lever (RTX) RTX & Motor cable is not plugged up, didn’t see RTX...:

How does the Von Duprin 376T operate?

Resolution: The thumbturn must be used every time to retract the latch.:

What are they Site Admin Roles in the Engage App and what do they do?

Resolution: Every Administrator must be defined as one of the following “Roles” Operator – Update Door Files and gather Audits Manager – Operator + access definitions, no new Doors/Us...:

Did the W561 tailpiece change?

Resolution: The W561 tailpiece and chassis was changed in 2013. The Q330-165 tailpiece used exclusively on the W561 was obsoleted in 2013 and replaced by the Q330-164.You must ensure the correct tai...:

What is the NDE firewall information

Resolution: The NDE uses only two ports, 80 and 443http and https connections are used for downloads and uploads. The firmware payload is encrypted, the door files are https sessionsPort 80 (http) ...:

The Schlage electrified mortise lock motor makes noise when powered but will not lock or unlock after changing the lock handing.

Resolution: Change lock handing with RX: 1. If the RX module is installed, remove the RX module.2. Remove the handing screw.3. Rotate the latch 180° (if necessary).4. Reinstall the handing screw on the ap...:

Can the Schlage SFIC core be ordered 6 pin?

Resolution: Schlage does not offer a 6 pin core. Additionally, the Schlage SFIC cannot be ordered pinned to 6 chambers. Customers requiring a 6 pin system will have to pin the cylinders in the field.:

Why are the mounting posts on the SL1 too short?

Resolution: The SL1 trim uses longer mounting posts than a standard trim.For SL1 trim on a 1-3/4” door, the mounting post are L583-214.For SK1 trim on a 1-3/4” door, the mounting post are L583-212. No Ch...: