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FAQs

How to get audits using the Engage mobile App?

Resolution: You will have to retrieve the audits from the lock to be able to view the history in Audits. To retrieve audits using the Engage mobile app: 1. While near the device yo...:

How do you view audits in the Engage Mobile App?

Resolution: -Select the “Devices” ICON at the bottom of the main screen -See the list of Doors in your facility -Select the Door you want to View Audit information from -Click on "More" -Clic...:

NDE battery Information

Resolution: • Batteries: Uses 4(ea.) AA alkaline batteries (provided in the box)•+6.0VDC typical operating voltage • “Battery Voltage” is available via Audit events –• Low Battery = 4.4 VDC•Reported in Au...:

What are the ENGAGE NDE lock LED and BEEP meanings?

Resolution: Power Applied: 3 Fast Green Flashes and Beeps - POST Passed 3 Fast Red Flashes - POST Failed Construction Mode: 5 Fast Green Flashes - Mas...:

Why does the Engage NDE series not communicate via Bluetooth?

Resolution: NDE will NOT communicate over Bluetooth unless the inside cover is installed – Tamper switch must be inactive Also make sure the phones Bluetooth is turn on. Make sure no other Bluetooth dev...:

Why do I see occasional/unexpected Wi-Fi communications with the Engage NDE application?

Resolution: With Daily Updates (Wi-Fi enabled), removing the cover will always cause the Wi-Fi to transmit a “Tamper” alert to ENGAGE™ or other head-in system (Amber Flashing):

What is the default NDE lock name or “Friendly Name”?

Resolution: New NDEs or those just Factory Reset (FDR) will broadcast the serial number of the lock via Bluetooth communications :

How do you move a NDE lock to a new account?

Resolution: To move the NDE lock to another site here are the steps to follow: 1) The original owner MUST delete the lock from their site account to rel...:

ENGAGE Web Application Browser Compatibility

Resolution: We support and test major revisions for Chrome, Safari, Firefox, and Edge for the last 2 years such as: • Chrome 87 or newer • ...:

Installation questions to ask the IT Network Professional about the Engage NDE lock

Resolution: •What type of network security does your facility use? •WEP, WPA, WPA2 and WPA-PEAP are supported •What should be used for the wi-fi USERNAME and PASSWORD •Do you filter device...: