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FAQs

What does a Factory Default Reset (FDR) do for NDE locks?

Resolution: FDR – will do the following functions: • Erases audits • Erases access control programming • Sets reader configuration to as shipped • Lock configuration delay...:

How to commission an NDE with the Engage Mobile App

Resolution: Please click here to download the commissioning instructions.:

What can be done in the "DEVICES" menu on the Engage Mobile App?

Resolution: •While in the Devices Menu, all locks in your site will be available for editing •Updates made when in the “Devices” screen are Saved to the CLOUD, not directly to the NDE •Updates made i...:

What can be done in the "USERS" menu on the Engage Mobile App?

Resolution: • While in the “Users” Menu, all Users in your site will be available for editing You can add users, credentials, and access rights and assign time schedules • Updates...:

What can be done in the "MY TEAM" menu on the Engage Mobile App?

Resolution: While in the “My Team” Menu, Site Administration roles and assignments may be updated(Operator, Manager, Administrator) They can Add users to the account to be able to manage the account ...:

What can be done in the "MORE" menu on the Engage Mobile App?

Resolution: When using an Apple device (iPhone, iPad) While in the “More” Menu, The Site Administrator can access the “My Account” and “My Team” menus •Updates made when in the “More” screen are ...:

How to enroll credentials using the Engage Mobile App

Resolution: Enroll a credential to your User- Select the “User” ICON at the bottom of the screen- From the “Manage Users” screen Select the User Name you want to add the credenti...:

How to get audits using the Engage mobile App?

Resolution: You will have to retrieve the audits from the lock to be able to view the history in Audits. To retrieve audits using the Engage mobile app: 1. While near the device yo...:

How do you view audits in the Engage Mobile App?

Resolution: -Select the “Devices” ICON at the bottom of the main screen -See the list of Doors in your facility -Select the Door you want to View Audit information from -Click on "More" -Clic...:

NDE battery Information

Resolution: • Batteries: Uses 4(ea.) AA alkaline batteries (provided in the box)•+6.0VDC typical operating voltage • “Battery Voltage” is available via Audit events –• Low Battery = 4.4 VDC•Reported in Au...: