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FAQs

What are the different Cylinder Types the NDE lock will work with?

Resolution: Here is a list of all of the cylinders you can use with the NDE / NDEB locks: :

Why is my NDE lock not connecting to my phone?

Resolution: First make sure your Bluetooth is ON in your phone.Do not have any other Bluetooth devices connected to your phone like a watch or headphones.Second make sure the lock is NOT in construction mode. ...:

What is "commissioning" when using Engage Application?

Resolution: •Commissioning is the action that assigns or attaches an NDE to a specific site and owner in the ENGAGE™ account •Once commissioned successfully, the NDE cannot be enrolled into any oth...:

What does a Factory Default Reset (FDR) do for NDE locks?

Resolution: FDR – will do the following functions: • Erases audits • Erases access control programming • Sets reader configuration to as shipped • Lock configuration delay...:

How to commission an NDE with the Engage Mobile App

Resolution: Please click here to download the commissioning instructions.:

What can be done in the "DEVICES" menu on the Engage Mobile App?

Resolution: •While in the Devices Menu, all locks in your site will be available for editing •Updates made when in the “Devices” screen are Saved to the CLOUD, not directly to the NDE •Updates made i...:

What can be done in the "USERS" menu on the Engage Mobile App?

Resolution: • While in the “Users” Menu, all Users in your site will be available for editing You can add users, credentials, and access rights and assign time schedules • Updates...:

What can be done in the "MY TEAM" menu on the Engage Mobile App?

Resolution: While in the “My Team” Menu, Site Administration roles and assignments may be updated(Operator, Manager, Administrator) They can Add users to the account to be able to manage the account ...:

What can be done in the "MORE" menu on the Engage Mobile App?

Resolution: When using an Apple device (iPhone, iPad) While in the “More” Menu, The Site Administrator can access the “My Account” and “My Team” menus •Updates made when in the “More” screen are ...:

How to enroll credentials using the Engage Mobile App

Resolution: Enroll a credential to your User- Select the “User” ICON at the bottom of the screen- From the “Manage Users” screen Select the User Name you want to add the credenti...: