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FAQs

Which tailpiece do I use for the AD993-R or the AD993-M?

Resolution: In the AD and CO Series replacement parts guide it shows the same part number 46929295 for the 993R, 993S, and 993M. The pictures show that the 993R and 993S have a flat straight tailpiece and the ...:

Can't change credential settings on locks with Credential Readers without keypads

Resolution: The Schlage Utility Software application does not communicate properly with locks that have credentail readers without a keypad. Credential readers affected are .... PR, MG, SM, and MT cr...:

Does a Von Duprin ALK kit come with an RX switch?

Resolution: ALK kit comes with standard RX switch. It can be ordered without the RX switch or with LX switch as an option.:

Which Von Duprin electric strike is similar to the HES 1006-J?

Resolution: The Von Duprin 6211 is similar to the HES 1006-J.:

AD Lock Type selection in Schlage Express Software

Resolution: Schlage Express versions 4.0.0 and later support AD and CO series locks directly as their own Lock Type. AD200 locks support up to 5000 users/audits and CO200 locks support up to 2000 users/audits....:

What is the part number for the Von Duprin EL potted circuit breaker also known as potted module?

Resolution: The part number for Von Duprin EL potted circuit breaker, also called a potted module, is 050534-00.The EL potted module switches the pulling voltage on the EL soleniod from initial pull (high...:

Will the 996 L R/V trim work with a 9975 mortise lock device?

Resolution: The 9975 mortise device requires a 996L-M trim.:

Does the new ALK have LED?

Resolution: The new Von Duprin exit alarm ALK shipped after November 2010 has an LED indicator.:

AD changing Function in the field

Resolution: -On the AD series offline locks only you can change the lock function from Classroom/Storeroom to a Privacy, office or apartment function out in the field. - This is done via the HHD/SUS using...:

Can a PIM be pre linked as a backup Pim

Resolution: Yes; but not recommended. ReLinking should always follow any hardware replacement. if the pims were configured identically channel /Unique id then separately linked to the sam...: