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FAQs

Where can an NDE lock be used in a building?

Resolution: The NDE is ideal for office and suite entries, conference rooms, common area doors, resident units, and sensitive storage areas with cylindrical door prep. :

What certification does the NDE lock have?

Resolution: NDE locks currently has the following certifications: ANSI/BHMA A156.25-2013 (Indoor/Outdoor) ANSI/BHMA A156.2-2011 Series 4000 Grade 1 UL 294 UL 10C CSA C...:

What is the warranty for the NDE series lock?

Resolution: The warranty is 12 months from date of installation or 24 months from date of shipment from Company’s factory :

What is the backset measurement on the NDE series locks?

Resolution: The backset measurements are: Standard: 2 3⁄4" (70mm)Optional: 2 3⁄8" (60mm):

What are the Door Thickness sizes the NDE lock supports?

Resolution: The NDE lock supports 1-5/8”, 1-3/4”, up to 2” door thickness sizes.1 3/4" is the default.:

What levers styles does the NDE lock support?

Resolution: NDE locks manufactured prior to February 1, 2017 (reference serial number label on product) support the following lever designs: ATH: Athens, RHO: Rhodes, SPA: Sparta 03-030* Interior Lev...:

What handing does the NDE lock come in?

Resolution: By default the NDE lock comes in RH or Right Handed. This is easily field reversible to be LH or Left Handed (no tools required). Here are the instructions to hand it: &nb...:

What are the different Cylinder Types the NDE lock will work with?

Resolution: Here is a list of all of the cylinders you can use with the NDE / NDEB locks: :

Why is my NDE lock not connecting to my phone?

Resolution: First make sure your Bluetooth is ON in your phone.Do not have any other Bluetooth devices connected to your phone like a watch or headphones.Second make sure the lock is NOT in construction mode. ...:

What is "commissioning" when using Engage Application?

Resolution: •Commissioning is the action that assigns or attaches an NDE to a specific site and owner in the ENGAGE™ account •Once commissioned successfully, the NDE cannot be enrolled into any oth...: