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FAQs

Resolution: During the installation process the chassis and latch can be oriented in either direction to accommodate any hand or swing of door. During installation the handing of the knob may need to be ...:

How do I change the date format in Schlage Express for audits and reports?

Resolution: The date format that is used in Schlage Express is dictated by the short date format of the Windows operating system that the software is installed on. To change the short format, the user needs ad...:

Falcon 2923 Mullion 10'2'' Discontinued December 8th 2014.

Resolution: Falcon will no longer accept orders for the 2923 in 10’ 2” height effective December 9, 2014. All orders received on or before December 9, 2014 will be honored and full-filled at an extended lead t...:

How do you download the ENGAGE app on an iPhone?

Resolution: You need to go to the App Store with the Apple device and do a search for Allegion ENGAGE.When ENGAGE is found select GET. Sign in with your Apple ID and ENGAGE will download.:

What are the specs on a NDE lock?

Resolution: §Up to 2 years of battery life with 4 AA batteries §ANSI BHMA Grade 1, UL 294, UL 10C§Available status signals: –Door position sensor §Built into lock & the strike plate §No additional door...:

How can an offline NDE lock communicate?

Resolution: You can communicate to it manually at the lock with a phone.It can also communicate daily over Wi-Fi automatically via configuration setting.:

Are F-Series frames available with back bend returns like DW-Series frames

Resolution: F-series frames are available with optional back bend returns and are ordered as MU-Series.MU-Series frames have a jamb profile similar to the DW frames, but are designed to be installed as part of...:

How many users can a NDE Engage account hold?

Resolution: The user limit per account is 5000 users. That is hard coded.:

Can the NDE ENGAGE BASIC application do user schedules or auto unlocks?

Resolution: Currently the free basic app can program user schedules, auto unlocks, and holidays. You will have to create all of the schedules from the Web Portal. It cannot be done from the Engage Phone A...:

What door prep does a NDE series lock use?

Resolution: The NDE uses a standard ND door prep.: