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FAQs

How do you download the ENGAGE app on an iPhone?

Resolution: You need to go to the App Store with the Apple device and do a search for Allegion ENGAGE.When ENGAGE is found select GET. Sign in with your Apple ID and ENGAGE will download.:

What are the specs on a NDE lock?

Resolution: §Up to 2 years of battery life with 4 AA batteries §ANSI BHMA Grade 1, UL 294, UL 10C§Available status signals: –Door position sensor §Built into lock & the strike plate §No additional door...:

How can an offline NDE lock communicate?

Resolution: You can communicate to it manually at the lock with a phone.It can also communicate daily over Wi-Fi automatically via configuration setting.:

Are F-Series frames available with back bend returns like DW-Series frames

Resolution: F-series frames are available with optional back bend returns and are ordered as MU-Series.MU-Series frames have a jamb profile similar to the DW frames, but are designed to be installed as part of...:

How many users can a NDE Engage account hold?

Resolution: The user limit per account is 5000 users. That is hard coded.:

Can the NDE ENGAGE BASIC application do user schedules or auto unlocks?

Resolution: Currently the free basic app can program user schedules, auto unlocks, and holidays. You will have to create all of the schedules from the Web Portal. It cannot be done from the Engage Phone A...:

What door prep does a NDE series lock use?

Resolution: The NDE uses a standard ND door prep.:

What kind of Door Position Sensor (DPS) does the NDE lock use?

Resolution: Magnets are captured behind ANSI strike using this non-handed “magnet tray” §NDE detects a strong magnetic field when the door is CLOSED and detects the earth’s magnetic field when...:

What chassis does the NDE lock come in?

Resolution: Currently the NDE lock only comes in cylindrical.:

What supported credentials does the NDE lock use?

Resolution: The NDE lock currently comes with a Multi-tech reader that can read Standard Prox and Smart credentials. It is NOT available with Keypad or Mag Stripe. :