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FAQs

Door preparation for the Schlage electrified mortise locks.

Resolution: There are two updates when prepping the door to allow for wiring, see template L1 on our website.Update 1: Mortise pocket depth change from 4 7/16” to 4 ¾”. This provides additional space...:

Why does the Interior Push Button not work on my Function 40/50 on my AD Series Lock?

Resolution: Interior cover needs to be on for the IPB to actuate Office/Privacy Function. With cover off IPB does not work to toggle state for Office or disable Normal reads and flash indicating...:

What is the XL12-202?

Resolution: A special configured lock with an RX switch. Contact Product Support for more information at 877-671-7011 option 2, option 1. :

Can the RX switch be rehanded on the Schlage electrified mortise locks?

Resolution: :

Schlage electrified mortise lock won't power up.

Resolution: Several items may cause the L9090EL/EU, L9091EL/EU, L9092EL/EU, L9093EL/EU, L9094EL/EU, L9095EL/EU functions to not power up and operate.Ensure the lock is powered with DC power. Do not use AC powe...:

What changed between the L9080 and L9090 electrified locks?

Resolution: :

What wire gauge is required for the L9090EL/EU, L9091EL/EU, L9092EL/EU, L9093EL/EU, L9094EL/EU, L9095EL/EU Schlage electrified locks?

Resolution: Please see here for the wire run and wire gauge requirements for the L9090EL/EU, L9091EL/EU, L9092EL/EU, L9093EL/EU, L9094EL/EU, L9095EL/EU Schlage Mortise locks. :

AX now has a SHOCK Absorber for quieter operation.

Resolution: The AX 98/99 33/35A PANIC models have the AX SHOCK Absorber included as of 9/15/2014 productionThe AX FIRE 98/99 33/35A models have the AX SHOCK Absorber included as of 9/29/201...:

PIM400-TD2 will not perform an extended unlock

Resolution: As a security measure, the tamper switch senses if the PIM400-TD2 enclosure cover is open or closed.If the cover is closed, the D3 LED is steady green and extended unlock works, if/when enabled.If ...:

Why is there different milling for the same Everest B family key blanks?

Resolution: The additional material (bump) on the tip of a newer Everest B family key was added as a blocking feature to reduce the chance of force-ably inserting a B key section into an R keyway cylinder. Thi...: