Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Need to install a 249 strike but the frame is prepped for the 338 strike.

Resolution: To install a 249 strike on a frame prepped for the 338 strike you will need to order a 338 filler plate, part number 24230914. The 338 filler plate has mounting holes for the 249 strike.:

How do I to use an overhead stop with a door closer?

Resolution: Integrating an overhead stop with a door closer usually requires that both pieces of hardware be mounted near the same locations on the door and frame usually causing a conflict. In most cases, mod...:

Can the 90 series be used outside?

Resolution: The 90 series overheads can be used on exterior doors if you order brass or stainless steel base material.:

How do I clear all activity in Handnet for Windows?

Resolution: With Handnet for Windows closed, in Windows 64-bit systems go to “C:\Program Files (x86)\Recognition Systems, Inc\HandNet for Windows” and rename “ACTIVITY.MDB” to "ACTIVITY.OLD". For Windows...:

Where is the coin cell battery located on an HandPunch or HK-II-F3 and what type does it require?

Resolution: The coin cell battery is located on the main circuit on the bottom side. If there is an Ethernet card installed, it will have to be removed for access to the battery. Use a 3V CR2032 for...:

Handnet Lite: How do you backup and restore the database when migrating to another computer?

Resolution: First, you need to back up the database from the existing installation. Go to the Database tab and click the Backup database button. This will create a backup file that you will place in C:\Program...:

How to order replacement LT latches?

Resolution: NOTE: Radius corner latches are not available for the LT-series locks. :

What parts are available for the LM9000?

Resolution: The salable part number (no longer available) for the LM9000 aux kit was 900264-XX (XX=handing).For parts that are included with LM9000 aux kit see below.PART #DESCRIPTIONCONTENTS900264-XXLM9000 a...:

Are the rod sets available for the LM9300?

Resolution: For rod set part numbers see the L series service manual 24358830- LM9300 rodset 6' 8" - 8' 0" doors 24457715- LM9300 rodset 4' 0" - 5' 11" doors 24457723- LM9300 rod...:

Deadlatch feature on the ND latch is not working.

Resolution: The ND latch must be installed into the ND chassis for proper operation. You can not test "in your hand".: