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FAQs

Resolution: If a replacement LT latch faceplate is needed, a complete latch assembly is required. See How do I order replacement LT latches?:

Primus key SBM changes 2014

Resolution: This information is here in case you have questions from customers stating the SBM (side bit milling) has changed on their Primus keys. Beginning in early October 2014 the 15 degre...:

What is a "0" bitted cylinder?

Resolution: 0-bitted refers to a cylinder with zero pins in each chamber and can be operated with a key with all zero cuts. Cylinders are shipped in this configuration to allow repinning in the field and...:

What is the coil resistance on a ND EL/EU solenoid?

Resolution: The ND EL/EU Solenoid resistance should be ~200 ohms. :

What is the 21-028 cylinder?

Resolution: The 21-028 is a discontinued Schlage S-series cylinder replaced by the 21-059.:

Where do we fax a request for a new activation code for handkey II and Handnet for Windows?

Resolution: All registrations are now done online. Please use the following link to register your Handnet for Windows installation.https://us.allegion.com/en/home/support/register-handnet.html:

What does Front Panel 1.0 error mean?

Resolution: Front Panel errors mean that there may be a disconnect between the reader and the main board.You can try to warm boot reader or try replacing the coin cell battery located on the main board.:

Where do we fax a request for a new activation code for handkey II and handnet for windows

Resolution: All of the software registration is now done online only. You can register your software using this link:http://us.allegion.com/irst/service_support/product_registration/Pages/handnet_registration....:

Why does the #2 master pin fall out of a cylinder?

Resolution: A #2 masterpin can fall out when the key used to operate a cross-keyed cylinder is partially inserted or partially removed prior to completing the key rotation. This issue is typically seen i...:

Where can I find information on Glynn Johnson overhead stops?

Resolution: See product information here.: