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FAQs

What is the coil resistance on a ND EL/EU solenoid?

Resolution: The ND EL/EU Solenoid resistance should be ~200 ohms. :

Resolution: The 21-028 is a discontinued Schlage S-series cylinder replaced by the 21-059.:

Where do we fax a request for a new activation code for handkey II and Handnet for Windows?

Resolution: All registrations are now done online. Please use the following link to register your Handnet for Windows installation.https://us.allegion.com/en/home/support/register-handnet.html:

What does Front Panel 1.0 error mean?

Resolution: Front Panel errors mean that there may be a disconnect between the reader and the main board.You can try to warm boot reader or try replacing the coin cell battery located on the main board.:

Where do we fax a request for a new activation code for handkey II and handnet for windows

Resolution: All of the software registration is now done online only. You can register your software using this link:http://us.allegion.com/irst/service_support/product_registration/Pages/handnet_registration....:

Why does the #2 master pin fall out of a cylinder?

Resolution: A #2 masterpin can fall out when the key used to operate a cross-keyed cylinder is partially inserted or partially removed prior to completing the key rotation. This issue is typically seen i...:

Where can I find information on Glynn Johnson overhead stops?

Resolution: See product information here.:

Does the A14 series meet UL 10C?

Resolution: Yes, A14-Series Doors meet fire rating requirements. They are listed for installations requiring compliance to NFPA252-1999 and UL-10C.:

Where can I find UL listings?

Resolution: UL listings can be searched at UL.com under Online Certifications Directory.:

How to retrofit an rx switch into an 88 device?

Resolution: To add an RX switch to an 88 device in the field you will need to order a new 88 end case with lever arm and switch. Please reference parts manual as the device type and fire rating...: