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FAQs

What is the backset for a 98/99 rim device with a 1609 strike?

Resolution: The backset for a 98/99 rim PANIC device with 1609 strike is 2 3/8" from center of the opening to center line of the device. See template :

What is the Von Duprin Chexit module part number?

Resolution: Part number for Von Duprin standard 15 sec. release Chexit module shipped after 8-24-2015 with motor driven is 040086-00. Part number for Von Duprin standard 15 sec. release Chexit module shi...:

Can you explain the ND53 function?

Resolution: ND53PD (ANSI F109) Entrance Lock Turn/push-button locking; pushing and turning button locks outside lever, requiring use of key until button is manually unlocked. Push-button locking; pushing ...:

What is an error code E04 on an LCN 4600?

Resolution: An error - E 04 - is an indication of a constant activation input from either the "Hold Open" switch or a "Wall Activation" switch when the 4600 power is turned on. This condition also occurs when ...:

Can the Von Duprin 5100 electric strike be used on a pair of doors?

Resolution: The following application information apply to the 5100 electric strike: Can only be used on a single door with a cylindrical lock Can not be used on a pair of doors Can not be used on a mullion:

How do you wire up the new hold open switch on the 4600 units?

Resolution: The 4600 Series I/O PC Board was updated in Nov. of 2010. As part of that update, the hold open switch plug in connector was removed, requiring the hold open switch to be field wired on t...:

ACP not responding to REX behavior reversed :Legacy Wireless

Resolution: If the request to exit function seems to be operating just the opposite of what is desired, it means that the Wireless Panel Interface Module (WPIM) is presenting the incorrect state to the Access ...:

Installing ActiveSync w/ Anti virus Sotware

Resolution: Disable any Antivirus software when installing ActiveSync. McAfee specifically is known to conflict with ActiveSync installation.:

Does the Von Duprin 6300 electric strike require a large cutout?

Resolution: No cutout is required for mounting the 6300 electric strike with the exception of a small hole for routing the wires.:

Why won't my HHD connect to the AD300 lock?

Resolution: If the AD300 power is not correctly connected it may not communicate or other wise function correctly.The AD-Series locks must be hard wire powered through the comm board. It is not com...: