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FAQs

What parts are needed to build an LM9300 in the field?

Resolution: All parts (lock, door, rods, frame) must be ordered from Allegion as a package. Thus you can not “mix and match” with other manufacturers. :

What is the 50WDC?

Resolution: The Von Duprin wood door concealed (50WDC) latching system is available on the 98/99 and 33/35A Series for use where fire and life safety codes require a panic or fire rated exit device.Unique cabl...:

E9975 wiring information.

Resolution: The E9975 uses the E7500 mortise lock, instruction sheet located here. Includes wiring information:

How are the HCUSH ARM ball bearings installed at the factory?

Resolution: Effective 9/2/2014, all HCUSH arms will have the hold open ball bearing staked in three places (versus 4 in the old design) to allow the ball to spin. :

Addressing AD400 - PIM400-485 in a Sielox system

Resolution: Sielox has an internal software door indexing range of 3-34.To address AD400s the logical door selection for linking cannot be any lower than 3 and should match in the Sielox system. No offse...:

Is there an AD locks retrofit guide

Resolution: A retrofit guide is available at the Schlage Technical web site.AD Retrofit Overlays:

What is a Drywall Throat Filler?

Resolution: Drywall Throat Fillers are used when wall thickness is between 1/8” (3mm) to 1/4” (6mm) less than the frame throat dimension, throat filler section(s) can be used to fill the gap, assuring the prop...:

Why does my latch spin on my LT lock?

Resolution: If a replacement LT latch faceplate is needed, a complete latch assembly is required. See How do I order replacement LT latches?:

Primus key SBM changes 2014

Resolution: This information is here in case you have questions from customers stating the SBM (side bit milling) has changed on their Primus keys. Beginning in early October 2014 the 15 degre...:

What is a "0" bitted cylinder?

Resolution: 0-bitted refers to a cylinder with zero pins in each chamber and can be operated with a key with all zero cuts. Cylinders are shipped in this configuration to allow repinning in the field and...: