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FAQs

Is the Schlage ND JD YA6 lever the same as the CO lock JD YA6 lever?

Resolution: The levers are not compatible with each other.Schlage ND lever is part 03-255 for locks manufactured on or after January 30, 2017Schlage ND lever is part 03-055 for locks manufactured pri...:

Level 2 Factory Default clears special card configuration from AD lock readers

Resolution: Be aware when trouble shooting AD lock issues that a L2FD( level 2 factory default) will clear any special card config in the reader.The L2FDR is a common practice to restor...:

What is the low battery threshold for AD and CO Locks?

Resolution: Information on low battery threshold and nuisance delay is noted below: New firmware now has improved battery voltage levels. These are approximate values/levels which can vary with measurement met...:

How many closers ship in a carton?

Resolution: Number of closers shipped in a carton depends on the model and the number of closers ordered. Closers in a Carton Model ...:

How to select a closer for my door?

Resolution: Closer selection depends on many variables, see attached documentation explaining the many variables and options available for a closer. We recommend you contact Product Support at ...:

What is the degree of key rotation on Falcon T-series Locks?

Resolution: The Falcon T381 outside should only have about 90 degree key rotation (to retract the latch). The inside should have 180 degree rotation.:

Did the Falcon 4023 and F4023 mullion change?

Resolution: Effective September 1, 2014 customers will continue to order the Falcon 4023 and F4023 but will receive a slightly modified and improved mullion offering. The NEW Falcon 4023 ...:

AD CO C1D2 certification. What is the Hazardous Locations (Class 1, Division 2 Groups A-D) Classification.

Resolution: The specific hazards are: gasses and vaporsThis is a hazardous/flammable environment certification to which our locks do not conform. We do not recommend our locks to be used in thi...:

Where can I find part number 971687 and 110741?

Resolution: These part numbers are not sellable part numbers. Order part 050535-00 for part 971687.Order part 050534-00 for part 110741.:

Not getting past Front Panel message when booting HKII

Resolution: To fix this it could be the lithium battery on the main board or the voltage coming in.If the voltage is too low on the power or coin cell it will cause this error to occur. Voltage on power s...: