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FAQs

Competitor hardware product and template information

Resolution: Web links to the competitor hardware information is provided below. To access the applicable information click on the following:"Manufacturer's name" - to access the home page"Product Information" ...:

Hardware locations for competitor doors and frames.

Resolution: Web links to the competitive manufacturers’ website location data is provided below. To access the applicable information click on the following: "Manufacturer's name" - to access the manufacturer...:

Steelcraft standard door colors.

Resolution: Factory ColorsLink on website:

What is the Low Battery level for the BE367 and the FE210?

Resolution: Low Battery indication occurs when the battery is depleted to 6.5 volts. Critical Battery indication occurs at 6.0 volts.:

How many operations will the BE367 or FE210 perform after reaching Low Battery level?

Resolution: When the battery is depleted to 6.5 volts (i.e., the Low Battery Nuisance Delay begins), a valid Normal credential will operate the lock at least 500 times before Critical Battery Level lockout occ...:

Do I have to reprogram the BE367 or FE210 if the battery dies completely?

Resolution: No, the programming information (door name, users, access rights, etc.) is stored in nonvolatile memory and is not lost if the battery dies.:

Do I have to re-enroll the Programming Credential if the BE367 or FE210 battery dies completely?

Resolution: No, the Programming Credential data is not lost if the battery dies.:

Do the BE367 and FE210 retain audit data if the battery dies completely?

Resolution: Audit data is stored in nonvolatile memory, so it is not lost if the battery dies.:

How do Construction Credentials work on the BE367 and the FE210?

Resolution: When a Construction credential is presented to a lock in Factory Default condition, the outside thumb turn will engage and the green LED will flash for the default thumb turn actuation period. Acce...:

What special template (ST) is used with a 4040XP with a non-adjustable (solid) regular arm for pull side mounting?

Resolution: Special Template ST-2795 is used to mount a non-adjustable (solid) regular arm for pull side mounting. :