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FAQs

Why can't Auto-Unlock schedules span midnight?

Resolution: Auto-Unlock schedules that need to span midnight are required to be broken up into two non-overlapping and separate schedules. The two schedules will be, one schedule that ends at 11:59 PM an...:

Selected the wrong lock model (CO-200 or CO-220) when updating CO Firmware.

Resolution: For any CO-200-40 Privacy or CO-220-75 Safe School lock that was manufactured before May 2014: When updating the lock's firmware to CO.A.12 or later, SUS will first ask the question “Is this a CO-...:

What laminated panels sizes are available?

Resolution: Minimum laminated (open edge) panel opening size is 5” x 5”. Notes:Panel opening size must be entered as feet/inches. (i.e. 0 5 = 0‘, 5”)Actual panel size is downsized 3/16" in ...:

Can the 996L-BE be converted to NL function?

Resolution: The 996L-BE is a blank escutcheon trim and can't be converted to NL function.:

Does the 22 series meet FBC (Florida Building Code) or NOA (Notice of Acceptance)?

Resolution: 22 series exit devices don't meet FBC (Florida Building Code) or NOA (Notice of Acceptance).:

Are hardware specifications available based on commercial quality levels?

Resolution: Allegion hardware has been tested to the related ANSI performance test levels for the applicable commercial levels of performance. Writing a proper door hardware specification with the appropriate ...:

How to order Molex connectors.

Resolution: HOW TO ORDER1. Specify CON for the Allegion Connector electronic options Example: EL-99-EO-CON, (99 Series Electrified Latching exit only with Allegion Connect) Example: L...:

What replaced the LCN plastic magnets?

Resolution: The LCN 1960, 1970, 1980 Series plastic magnets have been obsoleted due to low volume sales. The 7800 Series die cast magnets and extensions remain in the catalog and will accommodate applications ...:

Does the insert come with a split key construction cylinder?

Resolution: When ordered with a 50-211, Cylinder Construction Keyed (CK), the insert will be installed into the cylinder. :

Why can't I get a Mortise Deadbolt option on an ON-LINE Classroom (70) or Office (50) lock?

Resolution: The Mortise Dead is not offered on AD-Series ON-LINE Classroom (70) or Office (50) When ordering ON-LINE locks, Storeroom, Classroom, Apartment, and Private options determine the switches asse...: