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FAQs

How do I know if the battery is low on my WPR-400

Resolution: The WPR-400 battery voltage can be verified at the PIM-400 using the Schlage Utility Software (SUS) and selecting the WPR-400 assigned door in the "Door Properties" screen.The WPR-400 battery volta...:

Are the AD Series wireless products UL, Plenum Rated?

Resolution: The AD Series wireless family of products are NOT UL plenum rated. Because the AD Series wireless products contain a 900 MHz radio, they cannot be in a metal box or obstructed b...:

Can the B571 be locked or unlocked by moving the indicator?

Resolution: The B571 / D271 indicator deadbolt is a Grade 2 privacy deadbolt with indicator designed to be opened with an emergency key. :

Buying programs

Resolution: Customers can access their buying program and discount information by logging into the My Allegion Distributor Portal and clicking on the Buying Programs tab found in the&...:

Drive pin part number for the B252 deadbolt.

Resolution: Part number B520-271, specify finish. Only available in quantities of 100.:

If a CO220 Safe School lock is placed into Lockdown using the paired FOB at 11:00 AM, will an auto unlock pre-programmed period, unlock the door at 11:50 AM?

Resolution: Auto-unlock periods DO NOT (NEVER) over-ride an emergency "Lockdown"A CO220 Safe School lock that has been placed into it's Lockdown mode using the paired Fob, will not permit pre-programmed A...:

Is on line training available for Allegion brands?

Resolution: The link for the Allegion training videos is: https://us.allegion.com/en/home/training-videos.html You can also click here to be taken to the site :

Why do I get an Error 601 with my SUS/HHD when loading new FW on my AD-Series device?

Resolution: Affected Product: Starting March 2014 the below AD-Series products were manufactured with AD.A.60 and will require SUS 5.0.2 or newer to update firmware,All AD-Series products - AD-400/401, AD30...:

How do you pull an AD-200 Audit?

Resolution: Audits are retrieved via the Schlage Hand-Held Device (HHD) and the Schlage Utility Software (SUS). Start the SUS program on the HHD and sign in as either an operator or a manager. Connect the USB ...:

PED-500 First Time Programming Credential enrollment

Resolution: A PED-500 (also known as a BE367 or FE210) that is currently at Factory Defaults (or just out of the box) will require the bolt to be retracted in order for the deadbolt to accept the Program...: