Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Is the 6210 electric strike available with security screws?

Resolution: Security screws are available for the 6210. State on your PO "with Security Fasteners" and they will be added to your order.:

How do I know if the battery is low on my WPR-400

Resolution: The WPR-400 battery voltage can be verified at the PIM-400 using the Schlage Utility Software (SUS) and selecting the WPR-400 assigned door in the "Door Properties" screen.The WPR-400 battery volta...:

Are the AD Series wireless products UL, Plenum Rated?

Resolution: The AD Series wireless family of products are NOT UL plenum rated. Because the AD Series wireless products contain a 900 MHz radio, they cannot be in a metal box or obstructed b...:

Can the B571 be locked or unlocked by moving the indicator?

Resolution: The B571 / D271 indicator deadbolt is a Grade 2 privacy deadbolt with indicator designed to be opened with an emergency key. :

Buying programs

Resolution: Customers can access their buying program and discount information by logging into the My Allegion Distributor Portal and clicking on the Buying Programs tab found in the&...:

Drive pin part number for the B252 deadbolt.

Resolution: Part number B520-271, specify finish. Only available in quantities of 100.:

If a CO220 Safe School lock is placed into Lockdown using the paired FOB at 11:00 AM, will an auto unlock pre-programmed period, unlock the door at 11:50 AM?

Resolution: Auto-unlock periods DO NOT (NEVER) over-ride an emergency "Lockdown"A CO220 Safe School lock that has been placed into it's Lockdown mode using the paired Fob, will not permit pre-programmed A...:

Is on line training available for Allegion brands?

Resolution: The link for the Allegion training videos is: https://us.allegion.com/en/home/training-videos.html You can also click here to be taken to the site :

Why do I get an Error 601 with my SUS/HHD when loading new FW on my AD-Series device?

Resolution: Affected Product: Starting March 2014 the below AD-Series products were manufactured with AD.A.60 and will require SUS 5.0.2 or newer to update firmware,All AD-Series products - AD-400/401, AD30...:

How do you pull an AD-200 Audit?

Resolution: Audits are retrieved via the Schlage Hand-Held Device (HHD) and the Schlage Utility Software (SUS). Start the SUS program on the HHD and sign in as either an operator or a manager. Connect the USB ...: