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FAQs

Does Schlage AD and CO locks accept Falcon 6-pin and 7-pin cylinders?

Resolution: Falcon 6 pin cylinder part number A23161-05 Falcon 7 Pin cylinder part number A23171-05 :

Why was I granted access using only the PIN of my PIN+Credential?

Resolution: Any facility using PIN Only access along with Credential + PIN access should take notice. Schlage Express and Nexia Pro will allow you to have a User who’s PIN Only access number is the same as ano...:

Latch sticking on the Falcon 19 R device when testing operation without trim installed.

Resolution: Trim must be installed to properly test the device. The trim for the 19 series has a stop built into it to prevent the trim tailpiece/actuator from over rotating the device's main cam and cau...:

Will the Falcon MA lock fit a 1-3/8" thick door?

Resolution: The Falcon MA will not fit a 1-3/8" thick door. :

Can a continuous hinge be used with a 2810 Senior Swing?

Resolution: Yes. The hinge should be 1" shorter than door, for cut out at top of the door to allow arm to swing through. :

Von Duprin Hydraulic Damper Change

Resolution: Von Duprin Hydraulic Damper Since transitioning in February 2014 to a new hydraulic damper, Von Duprin is announcing the use of another alternative design. Despite the small design differences, t...:

HHD loses SUS software after batteries go dead

Resolution: SUS was likely installed to the ( Device ) storage location, this is a volatile memory area. If power is lost all applications in this area will be lost.When installing the Schlage Utility Software...:

Von Duprin 230L Trim Redesign

Resolution: As previously announced, Von Duprin 230L trim used with the 22 series device has been redesigned with modifications to the lever assembly. - Complete Marketing ...:

Is there an insulclad kit for use with the Falcon 24-C device?

Resolution: There is not a kit for insulclad applications for the Falcon 24C. When ordering the device, specify the applied panel and door thickness to get the appropriate hardware. See notes below. This...:

Are the Falcon FA arms handed?

Resolution: The Falcon FA arm is a non-handed arm similar to the LCN EDA arm.The Falcon FA-HO arm is a handed arm similar to the LCN HEDA arm.: