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FAQs

Is it possible for an Schlage MT reader to support two different custom security keys for smart cards?

Resolution: It is possible for the Schlage MT reader to use multiple keys if they are used in their own individual sector. We have our location for keys, but cards can be programmed with keys/data in o...:

Can our Schlage readers read PIV-I cards?

Resolution: Yes, our standard Schlage reader can read PIV-I cards. The "I" in PIV-I stands for interoperable. These are PIV cards that are not issued by the government and they are programmed as su...:

Can the 72 Double maglock work with two HDB-70 kits?

Resolution: The 72 double mag Lock has not been tested to work with (2) single HDB-70's . Two single brackets would be an unsupported application. :

Can you change an 8190 pull with S mounting to L mounting in the field?

Resolution: The pull is machined different for the S mounting than the L mounting so this is not possible.:

Schlage Express 4.4.0+ Backup file Location

Resolution: The default location for the backup data file when using Schlage Express 4.4.0+ has changed a little bit based on user permissions. Sometimes it is in the default location & backup files as it...:

Forgot Password on Schlage Express on Windows 7 or 8

Resolution: If a user has forgotten their password to access Schlage Express on Windows 7 or 8 there is no way Schlage Customer Care can tell them their password.The only way to get Schlage Express able ...:

LED & Jumper information label for the PIM-485, PIM-TD2, PIB-300-2D and CT-5000

Resolution: Solution: LED & Jumper information label for the PIM-485, PIM-TD2, PIB-300-2D and CT-5000:

AL-Series Plunger Assembly Instructions

Resolution: Changing the plunger assembly on the AL-Series requires disassembling the chassis. Refer to Plunger Assembly Instructions for guidance.:

What is the finish on the PS914, PS906, PS904 or PS902 enclosure?

Resolution: What are the finish and cabinet details on the PS914, PS906, PS904 or PS902 enclosure?Enclosure Details:Grey/baked enamel14" x 12" x 4" (H x W x D)Eight 1⁄2" x 3⁄4" knockoutsNEMA Grade 1Hinge...:

Are linear power supplies better to use with Schlage readers?

Resolution: In both lab testing and testing performed at customer sites, some minor issues with reader performance has been detected when using a switching DC power supply. This is because switching supp...: