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FAQs

On dual technology cards (i.e. proximity & mifare classic or proximity & EV1), which badge ID is printed on the outside by default?

Resolution: In the majority, the badge ID encoded on both proximity and smart will be the same therefore the printed badge ID will match. In cases where there's an offset between both badge IDs, it is th...:

What does it mean when there's an "offset" of badge IDs on combo cards?

Resolution: Depending on the customer's needs, they can request to have the encoded badge ID of the proximity card to be offset by a certain amount compared to the encoded badge ID of the smart card. The...:

Can a card have a different printed badge ID than what is encoded?

Resolution: A customer can request to have an offset of a certain amount between the internal encoded ID and what's printed on the card. This can be requested on all Allegion credentials. For example, ...:

Are the Schlage readers compatible with Keri Systems credentials?

Resolution: Our Schlage reader will not work with Keri Systems proximity cards and fobs. Keri Systems utilizes a type of PSK proximity with their own proprietary format which we are unable to read.:

Is it possible for an Schlage MT reader to support two different custom security keys for smart cards?

Resolution: It is possible for the Schlage MT reader to use multiple keys if they are used in their own individual sector. We have our location for keys, but cards can be programmed with keys/data in o...:

Can our Schlage readers read PIV-I cards?

Resolution: Yes, our standard Schlage reader can read PIV-I cards. The "I" in PIV-I stands for interoperable. These are PIV cards that are not issued by the government and they are programmed as su...:

Can the 72 Double maglock work with two HDB-70 kits?

Resolution: The 72 double mag Lock has not been tested to work with (2) single HDB-70's . Two single brackets would be an unsupported application. :

Can you change an 8190 pull with S mounting to L mounting in the field?

Resolution: The pull is machined different for the S mounting than the L mounting so this is not possible.:

Schlage Express 4.4.0+ Backup file Location

Resolution: The default location for the backup data file when using Schlage Express 4.4.0+ has changed a little bit based on user permissions. Sometimes it is in the default location & backup files as it...:

Forgot Password on Schlage Express on Windows 7 or 8

Resolution: If a user has forgotten their password to access Schlage Express on Windows 7 or 8 there is no way Schlage Customer Care can tell them their password.The only way to get Schlage Express able ...: