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FAQs

What is the default keypad configuration on an Schlage reader with keypad?

Resolution: The default format that is enabled by default on the MTK15 is 8-bit burst.The default keypad configuration is the 8-bit burst. Should the keypad configuration be changed either to 4-bit burst...:

Will an IOProx/Kantech prox card work with Schlage?

Resolution: Kantech employs PSK as well as secure prox cards which are not compatible with Schlage at this time.:

Are all of the Schlage readers RoHS compliant?

Resolution: Yes, all Schlage readers are RoHS and RoHS 2 compliant. RoHS 2 is an updated version of the original RoHS. There are no changes to the six restricted substances of RoHS 2 from RoHS. The...:

What is the estimated lifespan for our credentials?

Resolution: We offer a lifetime warranty on our aptiQ readers and credentials therefore we do not have a fixed lifespan duration. In general however, our card manufacturer has a 10-year warranty on the I...:

Once a card is encoded, proximity or smart, can it be re-encoded?

Resolution: No, once a card is encoded and printed, it cannot be re-encoded.:

How does a dealer/integrator get a PG1000?

Resolution: Here is what's needed to lease a PG1000. They are as follows: 1. XceedID Programmer and Software License – This is the lease that is required to be completed and signed by the Sal...:

What are "6510" cards?

Resolution: They are proximity cards but made of all PVC, no composite material. This product is not advertised or told to customers as being available. We no longer offer this option.:

Are there different administrative levels to CMS?

Resolution: There are three levels of administrators for CMS. All levels are assigned by the website administrator and the OEM or end user admin accounts are created in Netsuite and CMS. The differ...:

What is NFC?

Resolution: NFC or Near Field Communications, is a form of contactless communications between two devices. The devices could be smart phones, tablets and other types of reader technology. The techn...:

How do I know if my mobile device has the NFC technology?

Resolution: To confirm if the mobile device has the NFC technology, please refer to the device's manual. On most mobile devices, there will also be a reference to NFC within the Settings configurations f...: