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FAQs

When did we start shipping the Senior Swing, Benchmark, and Falcon operators with the ES Filter?

Resolution: On the Benchmark, if there is line noise from a strike then the unit will lose it's hold open time. Adding the ES Filter, which is a diode, will resolve this issue and the unit will hold it's...:

What is the difference between "initialized" and "unprogrammed" cards?

Resolution: An "initialized" credential indicates the card has been preprogrammed to Allegion specifications. These types of credentials will allow OEMs, customers, and integrators who lease a PG1000 to ...:

Can any credential type be ordered as "initialized" or "unprogrammed"?

Resolution: Yes, any credential can be ordered as either.:

Can the Schlage readers read HITAG cards?

Resolution: HITAG are another form of smart technology. It's also known as RF Labels or smart labels that usually comes in a form similar to that of a sticker. It still contains the same components...:

What is the default keypad configuration on an Schlage reader with keypad?

Resolution: The default format that is enabled by default on the MTK15 is 8-bit burst.The default keypad configuration is the 8-bit burst. Should the keypad configuration be changed either to 4-bit burst...:

Will an IOProx/Kantech prox card work with Schlage?

Resolution: Kantech employs PSK as well as secure prox cards which are not compatible with Schlage at this time.:

Are all of the Schlage readers RoHS compliant?

Resolution: Yes, all Schlage readers are RoHS and RoHS 2 compliant. RoHS 2 is an updated version of the original RoHS. There are no changes to the six restricted substances of RoHS 2 from RoHS. The...:

What is the estimated lifespan for our credentials?

Resolution: We offer a lifetime warranty on our aptiQ readers and credentials therefore we do not have a fixed lifespan duration. In general however, our card manufacturer has a 10-year warranty on the I...:

Once a card is encoded, proximity or smart, can it be re-encoded?

Resolution: No, once a card is encoded and printed, it cannot be re-encoded.:

How does a dealer/integrator get a PG1000?

Resolution: Here is what's needed to lease a PG1000. They are as follows: 1. XceedID Programmer and Software License – This is the lease that is required to be completed and signed by the Sal...: