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FAQs

Resolution: First they need to find out the memory of the HandKey2 reader. They hit * 10 times, # 4 times you will see the memory of reader. It will one of the 3 levels we have: B=9728 users 256k me...:

can CDT run on windows 7 can cdt run on windows7 can cdt run on win 7 can cdt run on win7

Resolution: To use CDT java 6-u-6 to is recommended operating modern operating system such as windows 7 will have a more current version of java.Install the 6 u 6 you may keep the newer version but it wi...:

Does the AC rectifier come with a ND electrified lock?

Resolution: Beginning March 14th, 2016, the electrified ND (ND12EL/EU; ND80EL/EU; ND96EL/EU) begin shipping with a new motor driven design which does not use an AC rectifier. (CAN NOT USE AC VOLTAGE WITH ...:

What is the baud rate of the MT11-485?

Resolution: Default baud rate is 9600. The baud rate can be changed via OSDP commands but only after establishing communications via 9600. Once communications is established, they can send the OSDP...:

Importing database data into Schlage Express

Resolution: Database data cannot be imported directly into Schlage Express. Create an exported data file from your database for Schlage Express User data import as an intermediate step.Either CSV (Comma ...:

What is the default CSN output for Mifare Classic, Mifare Desfire EV1, and HID iClass?

Resolution: The MiFare Classic CSN is 32-bits.The MiFare Desfire EV1 CSN is 56-bits. We technically can read and report up to 64-bits if needed via a configuration card.The HID iClass...:

What does 88i mean for a credential?

Resolution: The "88i" indicates the credential is initialized only. There are no encoded IDs or facility codes. There is however, Allegion keys programmed into the default sectors. Custo...:

Can a dealer or integrator, who originally ordered inialized credentials, return them to us?

Resolution: Yes, they can be returned if they are kept within their original packaging and for a fee. The dealer will need to contact product support for a Service Request (SR) number and must indicate t...:

On the the Schlage reader data sheet, for Current Requirement, it says at 12 VDC and 25 C. What is the 25 C in this context?

Resolution: When the current is tested on a reader, it’s tested using a constant power supply (12VDC) at a constant temperature of 25C or 77F. From these tests, you get the average and peak mA that was m...:

What are MOCA cards?

Resolution: MOCA is an ISG product in which we custom install their MOCA applications and keys into specific sectors on a Schlage Mifare Classic card. There are 2 versions, V1 and V2. Although V1 i...: