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FAQs

Can you use hand sanitizer on HandPunch reader?

Resolution: They can use hand sanitizers but they need to make sure it is AFTER they scan in. Sanitizers can and will cause issues with the platen. Plus all handreaders have a built in anti-microbial ...:

If power is cycled to the GF3000, does the automatic time delay default to factory?

Resolution: Adjustable Time Delay (ATD): Power cycling will not revert the delay to the default value.The ATD must be set back to the default.Adjustable Time Delay (ATD)The ATD provides a time delay to r...:

What are the part #'s for the usb extension and wall plate?

Resolution: the wall plate and the extensions are purchased separatly. 15 foot extension is part number 23787088Part number for wall plate is 23703481:

Why doesn't my (new) lock show up on the HHD?

Resolution: Why doesn't my (new) lock show up on the HHD?- Make sure your HHD has a charged battery and that the current Schlage Utility Software (SUS) is running, and you have logged into it as M...:

How do you wire an HKII to a external relay?

Resolution: Please see the attached .doc for an example.Relay Doc:

Is SFX1050 ok for outside use on a gate?

Resolution: Yes....all of our XceedID readers rated for outdoor use.:

CT5000 Reader Compatibility

Resolution: The CT5000 will accept a clock and data or a Weigand reader.And is compatible with the following devices and others.MTK15 reader with keypad configured as 8 bit burst output for programming.SXF2110...:

How many readers can I connect to in Hand Net for Windows?

Resolution: If you click on Help, then About. It will tell you how many readers your software is licenced for. Tier 1 - Up to 5 Handreaders. Tier 2 - Up to 25 Handreaders. Tier 3 - Unlimited Handreaders:

CT5000, or AD Lock will they work with iclass readers?

Resolution: The Ct 5000 would require a third party reader capable of reading iclass and decrypting data to provide a wiegand output.The AD series now has an MI/ MIK reader availabe for the more common iClass ...:

what is the replacement for SXF9640?

Resolution: The 9640 is an ISOX credential which has been discontinued. The replacement for it is the 9651 Mifare credential.: