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FAQs

How do you get the config number on HKII?

Resolution: Hit the * key 10 times and then hit # once. It will show HKII then a 5 digit number followed by a .xxx. The 5 digit number is the config number.:

How do you get the config number on HandPunch?

Resolution: Hit the * key 10 times and then hit # once. It will show HP then a 5 digit number followed by a .xxx. The 5 digit number is the config number.:

What are the memory options on the HandPunch?

Resolution: Hit the * key 10 times and then hit # 4 times. It will show either 128k, 256k or 512k. 128K hold 512 users 256k holds 9728 users 512k holds 32,512 users:

What are the memory options on the HKII?

Resolution: EM-801-F3 HandKey Memory Expansion to 9,728 users EM-803-F3 HandKey Memory Expansion to 32,512 usersEM-813-F3 HandKey Memory Expansion to 64,768 users (non field upgradeable)EM-823-F3 HandKey ...:

What causes error "Unable to decompress activity archive" message in Handnet for Windows when generating reports?

Resolution: This is caused when trying to generate a activity report from an Activity Archive file. The file being accessed has "Read Only" properties. Uncheck the read only in the properties of the activity ....:

Can you use hand sanitizer on HKII?

Resolution: They can use hand sanitizers but they need to make sure it is AFTER they scan in. Sanitizers can and will cause issues with the platen. Plus all handreaders have a built in anti-microbial ...:

Can you use hand sanitizer on HandPunch reader?

If power is cycled to the GF3000, does the automatic time delay default to factory?

Resolution: Adjustable Time Delay (ATD): Power cycling will not revert the delay to the default value.The ATD must be set back to the default.Adjustable Time Delay (ATD)The ATD provides a time delay to r...:

What are the part #'s for the usb extension and wall plate?

Resolution: the wall plate and the extensions are purchased separatly. 15 foot extension is part number 23787088Part number for wall plate is 23703481:

Why doesn't my (new) lock show up on the HHD?

Resolution: Why doesn't my (new) lock show up on the HHD?- Make sure your HHD has a charged battery and that the current Schlage Utility Software (SUS) is running, and you have logged into it as M...: