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FAQs

Do AD and CO Series locks support the Yale FSIC 7pin cylinder?

Resolution: There is a new supported competitor Yale 7 pin FSIC removable key cylinder option for AD and CO series locks: Order Exterior Lever (Less Cylinder) - JD YA7 supporting Yale FSIC 7 Pin (Yale 12...:

Does the relock time on the M420P shunt the DPS?

Resolution: No it does not. The DPS and relock time are independent of each other.:

Why won't my 7610 keyfobs work on an AD lock?

Resolution: Why won't my 7610 keyfobs work on an AD lock?Verify that the AD lock reader has been configured to support the proximity credential format. (Select the Schlage Proximity format using the HH...:

Why won't the Yale 7110-SVR or other manufacture types exit devices work with the AD-Series or CO-Series exit trims?

Resolution: - AD-series and CO-series exits use a rotational input to unlock the door, exit devices that require a lifting motion istead of rotational, are NOT compatible with AD-series exit devices.:

How do you get the config number on HKII?

Resolution: Hit the * key 10 times and then hit # once. It will show HKII then a 5 digit number followed by a .xxx. The 5 digit number is the config number.:

How do you get the config number on HandPunch?

Resolution: Hit the * key 10 times and then hit # once. It will show HP then a 5 digit number followed by a .xxx. The 5 digit number is the config number.:

What are the memory options on the HandPunch?

Resolution: Hit the * key 10 times and then hit # 4 times. It will show either 128k, 256k or 512k. 128K hold 512 users 256k holds 9728 users 512k holds 32,512 users:

What are the memory options on the HKII?

Resolution: EM-801-F3 HandKey Memory Expansion to 9,728 users EM-803-F3 HandKey Memory Expansion to 32,512 usersEM-813-F3 HandKey Memory Expansion to 64,768 users (non field upgradeable)EM-823-F3 HandKey ...:

What causes error "Unable to decompress activity archive" message in Handnet for Windows when generating reports?

Resolution: This is caused when trying to generate a activity report from an Activity Archive file. The file being accessed has "Read Only" properties. Uncheck the read only in the properties of the activity ....:

Can you use hand sanitizer on HKII?

Resolution: They can use hand sanitizers but they need to make sure it is AFTER they scan in. Sanitizers can and will cause issues with the platen. Plus all handreaders have a built in anti-microbial ...: