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FAQs

How do I prevent the arm screw from coming loose and sliding up and down the main arm?

Resolution: If arm screw is not gripping the forearm tube enough to securely hold the rod and shoe in place: If the allen head on the arm screw (-83) is stripped out, try using a wrench to tighten it. Try ...:

Why are the bolts larger on the 8102, 8103, 8103EZ, 8190, 9100, 9103EZ, 9190?

Resolution: In an effort to continue providing the highest quality products and align with market demand Ives has upgraded the mounting screws provided for the majority of 8000 and 9000 series pulls.The new an...:

Do Von Duprin power supplies comply with European Directives and CE certification?

Resolution: The Von Duprin and Schlage PS900 series power supplies do not meet this requirement.:

What versions of Microsoft Windows are compatible with Schlage Express version 4.4.2?

Resolution: Microsoft Windows 8, 7, Vista, and XP: Home, Basic, and Starter versions are not compatible with Schlage Express. What versions of Microsoft Windows are compatible with Schlage Express v...:

Getting extended datalog messages in Handnet for Windows

Resolution: The only thing that seemed to fix this issue was to do a cold boot and download all again in Handnet. Warm boot did not fix.:

Service and parts for the Schlage E-Bolt.

Resolution: Support for the E-Bolt was discontinued in 2007.:

101 std delayed egress magnet (Earlier version to 101 plus) Configuration page

Resolution: :

Can the AD-200 with tubular lever be ordered with removable core

Resolution: Yes the tubular lever offers the same cylinder options as the other levers for AD:

Can the CVC be used on a narrow stile door?

Resolution: The concealed vertical cable system can be optimally used for wide and medium stile aluminum door applications. This system also works on most narrow stile door applications. Among those that are r...:

How to order a Von Duprin exit device with custom colors or graphics?

Resolution: Please see the attached ORDER FORM.Email the order form to [email protected]: