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FAQs

Where is the AD lock Serial Number & Order Number label location?

Resolution: Where is the AD lock Serial Number & Order Number label location?The label includes lock part number, manufacturing date, serial number, and on the last line in slightly larger font size the or...:

What is DeZigner Trim?

Resolution: Basic glass trim details: :

What is biometrics?

Resolution: The word "biometric" simply means the measurement of a living trait or the study of measurable biological characteristics.:

Can I use 12 guage SOLID wire from my PS 914 -2RS to the frame for the EL device?

Resolution: As long as the gauge of wire is correct, solid or stranded wire should work.Stranded wire is more often used since it is easier to bend and route.:

How do I prevent the arm screw from coming loose and sliding up and down the main arm?

Resolution: If arm screw is not gripping the forearm tube enough to securely hold the rod and shoe in place: If the allen head on the arm screw (-83) is stripped out, try using a wrench to tighten it. Try ...:

Why are the bolts larger on the 8102, 8103, 8103EZ, 8190, 9100, 9103EZ, 9190?

Resolution: In an effort to continue providing the highest quality products and align with market demand Ives has upgraded the mounting screws provided for the majority of 8000 and 9000 series pulls.The new an...:

Do Von Duprin power supplies comply with European Directives and CE certification?

Resolution: The Von Duprin and Schlage PS900 series power supplies do not meet this requirement.:

What versions of Microsoft Windows are compatible with Schlage Express version 4.4.2?

Resolution: Microsoft Windows 8, 7, Vista, and XP: Home, Basic, and Starter versions are not compatible with Schlage Express. What versions of Microsoft Windows are compatible with Schlage Express v...:

Getting extended datalog messages in Handnet for Windows

Resolution: The only thing that seemed to fix this issue was to do a cold boot and download all again in Handnet. Warm boot did not fix.:

Service and parts for the Schlage E-Bolt.

Resolution: Support for the E-Bolt was discontinued in 2007.: