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FAQs

How to upload a config file to a F-series reader

Resolution: When you get the config file from Technical Support: - rename the attached file (from xxxxx.rsi) to xxxxx.zip (where 'xxxxx' is your config number) - unzip the file - make sure you r...:

What are the different cylinder types available?

Resolution: Conventional Cylinders - A conventional cylinder is one that requires some breakdown of the lock in order to be removed.These are the most commonly used cylinders sometimes called key-in-lever or k...:

How to set up the XceedID keypad reader as a 26Bit wiegand output?

Resolution: Follow the steps below to make the reader an SFX2110 reader a card or pin. Step1: Power cycle the reader Step2: Within 1 minute from power on perform one of the following task: Enter * 8 8...:

How to set up the XceedID keypad reader as a 26Bit wiegand, 4bit, or 8bit burst output?

Resolution: XceedID™ Customer Application Note Keypad formats 5/13/2009 XceedID-KeypadFormats Page 1 of 1 Step1: Power cycle the reader Step2: Within 1 minute from power on perform one of the following t...:

Can AD300 or AD400 functions be changed in the field?

Resolution: The functionality of AD300 and AD400 devices is dictated by the the supported lock types of the Access Control Panel (ACP). As such, the function cannot be changed at the lock using the HHD.:

What are the minimum stile requirements for the AD/CO Series?

Resolution: minimum stile requirements AD/CO: Minimum stile = (1/2 x Rose diameter) + Backset + 1/4".... AD/CO Rose = 3.44 inchesbackset = 2 3/4 inchesplus 1/4 that formula gives a 4 3/4 minimum but ...:

I have no access to the handreader menu's; how do I find the handreader's address?

Resolution: At the "ready" (for Handkey models) or "Enter ID" (for Handpunch models) prompt on the display,press the 'No' button 10 times - you should see the reader's serial number on the 10th time;press the ...:

Will Steelcraft drill all function holes on a CO 100 lockset?

Resolution: Steelcraft provides from the factory mounting holes for the CO and AD trim (all series and functions) when used with all IR locks The factory will also prepare for the Door position switch that is ...:

Why is the WPR400 AC Charger LED blinking?

Resolution: LED indicating charging status: Red indicates being charged, green indicates full charge, red/green flash indicates abnormality. :

Rehanding the CO100 lock is not clear in the instructions

Resolution: The CO series locks use a standard instruction manual for all locks. The rehand drawings do not match CO100. The photos show the reader module being removed so the front plate can be removed. This ...: