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FAQs

Resolution: Grade 2 locks are tested and certified to be in compliance with the following ANSI/BHMA Standards: Cylindrical, Bored and Preassembled Locks & Latches 400,000 Certified Cycles ANSI...:

Schlage Express does not see the CIP

Resolution: Check Communications port in the software: 1. Open Schlage Express software 2. Select from the upper tabs, Settings 3. From dropdown menu select: Program Settings 4. From top tabs, ...:

What is an interconnected lock?

Resolution: Interconnected Locks: a lockset whose trim provides a means of simultaneous retraction of two or more bolts which may also be operated independently Medium duty Commercial, government or multi-...:

Why does my user enrollment keep getting deleted on the handreader?

Resolution: When connected to Handnet for Windows, the reader behavior is controlled by the software.While logged in to Handnet for Windows, go to View -> Settings and click on the "Security" tabif 'do not ...:

How to upload a config file to a F-series reader

Resolution: When you get the config file from Technical Support: - rename the attached file (from xxxxx.rsi) to xxxxx.zip (where 'xxxxx' is your config number) - unzip the file - make sure you r...:

What are the different cylinder types available?

Resolution: Conventional Cylinders - A conventional cylinder is one that requires some breakdown of the lock in order to be removed.These are the most commonly used cylinders sometimes called key-in-lever or k...:

How to set up the XceedID keypad reader as a 26Bit wiegand output?

Resolution: Follow the steps below to make the reader an SFX2110 reader a card or pin. Step1: Power cycle the reader Step2: Within 1 minute from power on perform one of the following task: Enter * 8 8...:

How to set up the XceedID keypad reader as a 26Bit wiegand, 4bit, or 8bit burst output?

Resolution: XceedID™ Customer Application Note Keypad formats 5/13/2009 XceedID-KeypadFormats Page 1 of 1 Step1: Power cycle the reader Step2: Within 1 minute from power on perform one of the following t...:

Can AD300 or AD400 functions be changed in the field?

Resolution: The functionality of AD300 and AD400 devices is dictated by the the supported lock types of the Access Control Panel (ACP). As such, the function cannot be changed at the lock using the HHD.:

What are the minimum stile requirements for the AD/CO Series?

Resolution: minimum stile requirements AD/CO: Minimum stile = (1/2 x Rose diameter) + Backset + 1/4".... AD/CO Rose = 3.44 inchesbackset = 2 3/4 inchesplus 1/4 that formula gives a 4 3/4 minimum but ...: