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FAQs

Can AD300 or AD400 functions be changed in the field?

Resolution: The functionality of AD300 and AD400 devices is dictated by the the supported lock types of the Access Control Panel (ACP). As such, the function cannot be changed at the lock using the HHD.:

What are the minimum stile requirements for the AD/CO Series?

Resolution: minimum stile requirements AD/CO: Minimum stile = (1/2 x Rose diameter) + Backset + 1/4".... AD/CO Rose = 3.44 inchesbackset = 2 3/4 inchesplus 1/4 that formula gives a 4 3/4 minimum but ...:

I have no access to the handreader menu's; how do I find the handreader's address?

Resolution: At the "ready" (for Handkey models) or "Enter ID" (for Handpunch models) prompt on the display,press the 'No' button 10 times - you should see the reader's serial number on the 10th time;press the ...:

Will Steelcraft drill all function holes on a CO 100 lockset?

Resolution: Steelcraft provides from the factory mounting holes for the CO and AD trim (all series and functions) when used with all IR locks The factory will also prepare for the Door position switch that is ...:

Why is the WPR400 AC Charger LED blinking?

Resolution: LED indicating charging status: Red indicates being charged, green indicates full charge, red/green flash indicates abnormality. :

Rehanding the CO100 lock is not clear in the instructions

Resolution: The CO series locks use a standard instruction manual for all locks. The rehand drawings do not match CO100. The photos show the reader module being removed so the front plate can be removed. This ...:

When will Schlage Express expire if not activated?

Resolution: After Schlage Express is installed on a PC, it will be fully function for up to 90 days. After 90 days it will require you to obtain an unlock key, and will not start until activated with the key.&...:

Are there Decorative backplates available for the new Schlage wall mounted readers?

Resolution: There are currently (3) Decorative backplates available for the new Schlage and XceedID wall mounted readers. The following are files showing the dimensions of each plate and their part number.&nbs...:

How do I create a programming fob for the BE367?

Resolution: Remove 9v battery, press and hold down Schlage button while replacing battery, hold till lock beeps, present red programming fob:

Why does the lock beeper on the AD-200 not sound when the Schlage button is pressed?

Resolution: Check that the batteries are inserted into the battery holder in the correct polarity orientation.: