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FAQs

Do we have weatherstripping for the steel mullions?

Resolution: Weatherstripping is only available on the aluminum mullions.:

Schlage Express limitations, includes order part numbers & cutsheets

Resolution: Schlage Express Offline Lock Management software limitations:Schlage Express limitation is defined as 100 doors and 1000 users per facility OR as 50 doors and 2000 users per facility, limitations a...:

Schlage Express: Adding an additional time zone (SmarTime, Smart Time) creates all locks need to be programmed message (not an error)

Resolution: Schlage Express: Adding an additional time zone (SmarTime, Smart Time) creates all locks need to be programmed message (not an error) Schlage Express: Adding an&nbs...:

How do I enroll employees on a F-series Handpunch reader?

Resolution: Follow the instructions below, for the HP-1000, HP-2000, HP-3000, HP-4000:- press ‘clear’ then ‘enter’ within a second- enter the supervisor’s ID, press 'enter' and place their handreader display:&...:

How do I enroll supervisors on a F-series Handpunch reader?

Resolution: Please follow the instructions below, for the HP-1000, HP-2000, HP-3000, HP-4000:- press ‘clear’ then ‘enter’ within a second- enter the supervisor ID (who is enrolling another person), press 'ente...:

What is a Grade 1 Lock?

Resolution: Grade 1 locks are tested and certified to be in compliance with the following ANSI/BHMA Standards: Cylindrical, Bored and Preassembled Locks & Latches 8...:

What is a Grade 2 Lock?

Resolution: Grade 2 locks are tested and certified to be in compliance with the following ANSI/BHMA Standards: Cylindrical, Bored and Preassembled Locks & Latches 400,000 Certified Cycles ANSI...:

Schlage Express does not see the CIP

Resolution: Check Communications port in the software: 1. Open Schlage Express software 2. Select from the upper tabs, Settings 3. From dropdown menu select: Program Settings 4. From top tabs, ...:

What is an interconnected lock?

Resolution: Interconnected Locks: a lockset whose trim provides a means of simultaneous retraction of two or more bolts which may also be operated independently Medium duty Commercial, government or multi-...:

Why does my user enrollment keep getting deleted on the handreader?

Resolution: When connected to Handnet for Windows, the reader behavior is controlled by the software.While logged in to Handnet for Windows, go to View -> Settings and click on the "Security" tabif 'do not ...: