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FAQs

Resolution: Steelcraft approval drawings and submittal sheets are available on the Distributor Portal site and can be downloaded here. :

How do I delete users from a finger key

Resolution: Delete users under password 4.:

How do I delete users from a ID3D-R Handkey

Resolution: Access menu #4 in the Handkey - "Remove User" Manual available here:

How do I delete users from a handpunch

Resolution: Delete users is under password 4 - see attached manual:

What are the new announced ND-Series features?

Resolution: ND-series locks manufactured on or after January 30, 2017 will ship with an improved spring cage and matching lever design. The design features are noted below. Because of this change, there a...:

How many P & D (Pierce and Dimple) holes are in a frame?

Resolution: The following are quantities of EMA anchors (pierce and dimples) based on range of frame height: Quantity Nominal Frame Height 2 1'...:

Why won't an AD300 or PIM400-485 communicate with the access control panel (ACP) , Basic RS-485 cabling requirements?

Resolution: Why won't an AD300 or PIM400-485 communicate with the access control panel (ACP), Basic RS-485 cabling requirements?In order to ensure proper communication, verify the following:1. The RS-485 addre...:

Is the HL6 L9000 mortise available with a "time out" option?

Resolution: The "time out" function is not an available offering. :

Schlage Express gets error -214746759 when trying to restore a backup

Resolution: This is a Microsoft file permissions error - the logged in Schlage Express User may not have permission to the directory that stores the backup file.:

What backsets are available on Schlage and Falcon locks?

Resolution: SCHLAGE locks are available with the following backsets: Lock Series Lock Type ...: