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FAQs

How do I enroll supervisors on a F-series Handpunch reader?

Resolution: Please follow the instructions below, for the HP-1000, HP-2000, HP-3000, HP-4000:- press ‘clear’ then ‘enter’ within a second- enter the supervisor ID (who is enrolling another person), press 'ente...:

What is a Grade 1 Lock?

Resolution: Grade 1 locks are tested and certified to be in compliance with the following ANSI/BHMA Standards: Cylindrical, Bored and Preassembled Locks & Latches 8...:

What is a Grade 2 Lock?

Resolution: Grade 2 locks are tested and certified to be in compliance with the following ANSI/BHMA Standards: Cylindrical, Bored and Preassembled Locks & Latches 400,000 Certified Cycles ANSI...:

Schlage Express does not see the CIP

Resolution: Check Communications port in the software: 1. Open Schlage Express software 2. Select from the upper tabs, Settings 3. From dropdown menu select: Program Settings 4. From top tabs, ...:

What is an interconnected lock?

Resolution: Interconnected Locks: a lockset whose trim provides a means of simultaneous retraction of two or more bolts which may also be operated independently Medium duty Commercial, government or multi-...:

Why does my user enrollment keep getting deleted on the handreader?

Resolution: When connected to Handnet for Windows, the reader behavior is controlled by the software.While logged in to Handnet for Windows, go to View -> Settings and click on the "Security" tabif 'do not ...:

How to upload a config file to a F-series reader

Resolution: When you get the config file from Technical Support: - rename the attached file (from xxxxx.rsi) to xxxxx.zip (where 'xxxxx' is your config number) - unzip the file - make sure you r...:

What are the different cylinder types available?

Resolution: Conventional Cylinders - A conventional cylinder is one that requires some breakdown of the lock in order to be removed.These are the most commonly used cylinders sometimes called key-in-lever or k...:

How to set up the XceedID keypad reader as a 26Bit wiegand output?

Resolution: Follow the steps below to make the reader an SFX2110 reader a card or pin. Step1: Power cycle the reader Step2: Within 1 minute from power on perform one of the following task: Enter * 8 8...:

How to set up the XceedID keypad reader as a 26Bit wiegand, 4bit, or 8bit burst output?

Resolution: XceedID™ Customer Application Note Keypad formats 5/13/2009 XceedID-KeypadFormats Page 1 of 1 Step1: Power cycle the reader Step2: Within 1 minute from power on perform one of the following t...: