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FAQs

What are the new announced ND-Series features?

Resolution: NOTE: ND locks manufactured on or after January 30, 2017 will no longer make use of the soft durometer spacer. The improved spring cage and matching lever eliminates the need for this spacer. ...:

How many P & D (Pierce and Dimple) holes are in a frame?

Resolution: The following are quantities of EMA anchors (pierce and dimples) based on range of frame height: Quantity Nominal Frame Height 2 1'...:

Why won't an AD300 or PIM400-485 communicate with the access control panel (ACP) , Basic RS-485 cabling requirements?

Resolution: Why won't an AD300 or PIM400-485 communicate with the access control panel (ACP), Basic RS-485 cabling requirements?In order to ensure proper communication, verify the following:1. The RS-485 addre...:

Is the HL6 L9000 mortise available with a "time out" option?

Resolution: The "time out" function is not an available offering. :

Schlage Express gets error -214746759 when trying to restore a backup

Resolution: This is a Microsoft file permissions error - the logged in Schlage Express User may not have permission to the directory that stores the backup file.:

What backsets are available on Schlage and Falcon locks?

Resolution: SCHLAGE locks are available with the following backsets: Lock Series Lock Type ...:

Are the B500 deadbolt turns ADA compliant?

Resolution: All B500 turns are ADA compliant. See B500 data sheet, exploded view.:

What glass light kits are available in doors?

Resolution: Glass Light is a preparation in a door for view window, vision and/or glazing including glass stop and glazing bead and may also be refereed to as a lite.Doors are available with a wide v...:

where can I get that "battery" on the CT500 board?

Resolution: That flat, round "battery"-looking device is actually the ATR (Audit Trail memory chip) for the CT500 board.The part number is DS1994L +F5 and may still be available from ibutton.com, but please no...:

HHD cannot select manager/operator pull down in SUS cannot click on part of the HHD screen

Resolution: HHD screen needs to aligned - Start - Settings, System tab at bottom, Screen, align: