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FAQs

Why do my AD300 and PS904 shut down when I plug in a Handheld Device?

Resolution: Assumption: The AD300 chassis/body is connected to earth ground via a grounded metal door frame and/or strike.If the positive side of the power supply (+) becomes shorted to the lock...:

Do Schlage readers require an Access Control Panel?

Resolution: Yes, Schlage readers are pass-through devices, therefore, they require an Access Control Panel. :

Does Steelcraft have approval drawings?

Resolution: Steelcraft approval drawings and submittal sheets are available on the Distributor Portal site and can be downloaded here. :

How do I delete users from a finger key

Resolution: Delete users under password 4.:

How do I delete users from a ID3D-R Handkey

Resolution: Access menu #4 in the Handkey - "Remove User" Manual available here:

How do I delete users from a handpunch

Resolution: Delete users is under password 4 - see attached manual:

What are the new announced ND-Series features?

Resolution: NOTE: ND locks manufactured on or after January 30, 2017 will no longer make use of the soft durometer spacer. The improved spring cage and matching lever eliminates the need for this spacer. ...:

How many P & D (Pierce and Dimple) holes are in a frame?

Resolution: The following are quantities of EMA anchors (pierce and dimples) based on range of frame height: Quantity Nominal Frame Height 2 1'...:

Why won't an AD300 or PIM400-485 communicate with the access control panel (ACP) , Basic RS-485 cabling requirements?

Resolution: Why won't an AD300 or PIM400-485 communicate with the access control panel (ACP), Basic RS-485 cabling requirements?In order to ensure proper communication, verify the following:1. The RS-485 addre...:

Is the HL6 L9000 mortise available with a "time out" option?

Resolution: The "time out" function is not an available offering. :