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FAQs

How many RED Programming iButtons can be used for a BE367 or PED500?

Resolution: BE367 in a default state will store first programming RED iButton presented. Another Red ibutton cannot be added. The registered RED Programming iButton is used to put the lock ...:

What is a U-Factor?

Resolution: The U-Factor, R-Value and K-Thermal Rating are measurements of thermal transmission through building products. U-Factor: Overall co-efficient of heat transmission passage through a built-up panel...:

Can you change the track in which the cards are read on the SMR 20?

Resolution: No, the reader is preset to read only track 2. It cannot be changed to read a different track but it can be ordered directly from the manufacturer to read either track 1 or 3.:

can you use the 320M in a wood door or can you use the 320M is a wood frame?

Resolution: It can be used in a wood frame at 12 volts. Do not use it in a wood door.:

653 Series Keyswitch - Additional Microswitch part number

Resolution: 653 Series Keyswitch - Additional Microswitch part numberP/N: P653059 @ $27 (as of January 2016) Maximum of 4 microswitches per 653 keyswitch can be installed, stacked ...:

What is a mullion?

Resolution: A Mullion is a vertical frame member set in a double door opening which will allow both door leaves to be active. Mullions can be fixed or removable. Mullions may also occur between a door a...:

What different types of door coordinators are available?

Resolution: There are 2 types of door coordinators available: Bar Coordinators (Ives COR Series): Surface mounted to the bottom surface of the frame soffit. The active door lever, located nearest to th...:

What backsets are Hospital latches available?

Resolution: Hospital latch available backsets: 2-3/4", 3-3/4", 5" or 7":

Why am I losing enrolled users after connecting to Handnet Lite?

Resolution: The HK-2 or FingerKey will lose its enrolled readers under the following conditions: - if you ‘cold boot’ or reset the reader to factory defaults - if you connect to Handn...:

In Handnet for Windows, I keep getting a "Disk or network error" error message

Resolution: Handnet for Windows uses the MS Access database; the error message you are seeing, is a Windows-based (Jet engine) error message. To fix this, please go to: http://support.microsoft.com/kb/814811wh...: