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FAQs

What backsets are Hospital latches available?

Resolution: Hospital latch available backsets: 2-3/4", 3-3/4", 5" or 7":

Why am I losing enrolled users after connecting to Handnet Lite?

Resolution: The HK-2 or FingerKey will lose its enrolled readers under the following conditions: - if you ‘cold boot’ or reset the reader to factory defaults - if you connect to Handn...:

In Handnet for Windows, I keep getting a "Disk or network error" error message

Resolution: Handnet for Windows uses the MS Access database; the error message you are seeing, is a Windows-based (Jet engine) error message. To fix this, please go to: http://support.microsoft.com/kb/814811wh...:

How to select a Touch Bar exit device?

Resolution: Touch bar exit devices are mounted on the egress side of the door. Touch bar exit devices feature an enclosed mechanism case with a push bar area to allow egress. Available in Ri...:

What is a mechanical Lock?

Resolution: A lock is any device which prevents access or use by requiring special knowledge or equipment. Mechanical locks are mechanical devices which secure an opening by keeping a door closed until a rel...:

What is a Tubular lock?

Resolution: Tubular Locks: Tubular locks have a center spindle assembly that extends through the center of the lock body and latch, allowing for retraction of the latch when the lever or knob are rotated....:

The outside lever of AL locks does not return to its original position after retraction.

Resolution: This problem will be exhibited out of the box. The outside springcage and driver may bind causing the lever to stay in the down (or up) position. This issue does not affect the i...:

How is the PWM packed with an exit device?

Resolution: The new PWM is NOT attached to the devise but rather shipped in a separate box within the devise carton. This change was made to improve shipping quality by helping reduce wire damage during ...:

How does the LM9000 LMV9000 product ship?

Resolution: The LM9000 mortise lock, door with pre-assembled vertical rods, and frame all ship separately. The soffit latch, bottom strike, and latch release will ship with the mortise lock, not the...:

How to select a Cross Bar exit device?

Resolution: Cross Bar exit devices are mounted on the egress side of the door. Touch bar exit devices feature an enclosed mechanism case with a push bar area to allow egress. Available ...: