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FAQs

What is the warranty on CO-Series locks, AD-Series locks, AD-Series wireless and networked products and peripherals?

Resolution: CO-Series locks, AD-Series locks, AD-Series Reader Modules, WPR400, WRI400, WSM400, TK400, CT5000, PIM400, PIM401, PIB300, and PIB301 are warranted for a period of 12 months from the date of instal...:

What is the offset required to use a 6211 with a Falcon MA lock?

Resolution: On the 6211 strike template, the B dimension offset (1/16") should be used with Falcon MA series locks. The template can be found here.:

What is the model number for the VAM orange fobs?

Resolution: VAM orange fobs Model # 48-538:

Can't find part number for VAM software

Resolution: A valid installation of Schlage express is a prerequisite to installing VAM software. Part number for VAM M204-215:

Accessories needed to get VAM Working

Resolution: · SXPR-SFT-1 (SMS Express) · M204-215 (VAM) · &nbs...:

Windows Version Software Compatability with Schlage Express

Resolution: Schlage Express Software Compatability Schlage Express 3.5.7 Schlage Express 4.0.0 or higher Windows XP Professional ...:

Does the MA301 MA311 or MA321 ship with an emergency key?

Resolution: Falcon does not offer an emergency key for the MA301, MA311, or MA321. Rose trim for these locks utilizes a coin turn (AS76853). A small, slotted (standard) screwdriver or Schlage'...:

How do I link an AD400?

Resolution: ALWAYS put the PIM400 in LINK mode first. On a PIM400-TD2 press the LINK1 Button for door one, and LINK2 button for door 2. With a PIM400-485 you must use the SUS/HHD to select which door to...:

Is there an LCN ST reference chart for PA mount cast iron closers with a 1/4" solid weather strip?

Resolution: Yes, a reference only chart. See here. For current ST pricing and templates please contact [email protected] or call 8776717011, press 2 for Product Support, the...:

Issue with expiration date for user credentials on AD series locks not being read as valid credentials

Resolution: To address the issue just uncheck the expiration box to remove the expiration date from the user credential OR Verify that the expiration date has not been set to a date &...: