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FAQs

Are the legacy Von Duprin PS873 and the current PS900 power supplies filtered and regulated?

Resolution: The Von Duprin PS873 and PS900 series power supplies are filtered and regulated.:

Is there a flat lip option for the ND series?

Resolution: There are two flat lip strike options: Specify XQ02-309 for a 10-013 strike - specify 7/8" Specify XQ07-351 for a 10-025 strike - specify 7/8" :

Are Graintech doors available with GrainTech on one face and standard panels on the others face?

Resolution: GrainTech® doors are not available with different finishes on the inside and/or the outside door panels. Both panels must match.Standard GrainTech® finishes include:BirchAshOakMapleM...:

390PIR Not Locking

Resolution: Verify adequate voltage and current at the mag lock.390PIR Mag Lock Sys Installation and wiring click "here"Dual Voltage: 12 or 24 volts AC or DC(Selected by jumper setting on PC board)Max. C...:

390 DEL-2 vs 101-2+ Master and Slave Replacement Units

Resolution: The nearest functional equivalent to replace the legacy Master slave delayed egress mag locks is the M490DE-2 or M490DEP-2.:

320+ 350+ 390+ Unit will not bond

Resolution: check the following:Properly polarized power inputCorrect voltage 12 or 24 VDC Negative - must be on terminal 1 and the Positive + wire must at terminal 2.Power supply has adequate current to ...:

390DEL MBS not functioning

Resolution: If Magnetic Bond Sensor (MBS) is not changing states:Ensure that MBS test is being performed by bonding to a properly aligned armature. The Bond sensor is calibrated to the mas of the armature...:

390DEL will not reset after door closes

Resolution: :

390DEL Solid Amber Light

Resolution: If 390DEL amber light stays on solid after disabling the delayed egress function, make sure nothing is tied into terminals 5 and 6. A closure here will allow the lock to function properly but...:

390DEL-2 slave unit won't power up

Resolution: Ensure that Master J10 and J11 are connected to slave J10 and J11 respectively.The slave unit will not power-up unless the jumper cables are connected.: