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FAQs

Why would a QEL not allow the latch to fully extend after retracting?

Resolution: A defective QEL motor assembly could cause the latch not to extend out fully when power is removed from the QEL motor.:

How come I can create AD and CO duplicate programming credentials

Resolution: Current firmware will allow the creation of two programming credentials.:

How do I insure a fast "LOCK DOWN" with a wireless device?

Resolution: AD-Series devices with the Wake Up on Radio option;AD400, WRI400, WPR400, RPTR400, PIM400-RSI, PIM400-TD2, PIM400-1501NOTE: requires AD firmware package ADFwPkg2.15.1 released on 1/11/2011 ...:

Why does my lock open without a key?

Resolution: This could be a tailpiece alignment problem: Without key in cylinder verify the tail piece is in line with the bible or key way. If it is perpendicular thi swill cause mechanical timing issues. :

Is there a conversion kit to make 94/95 devices into a QEL?

Resolution: Yes. Required Series 94 or 95 Fire or Panic 3FT/4FT or 2 ft 6 in / 2 ft 10 in Finish Optional LX switch &nbs...:

Does Glynn Johnson still sell the 100A overhead stop?

Resolution: The 100A was discontinued in 1995.:

Will a Von Duprin 3215 mortise cylinder operate in the Von Duprin 98/9975 F device?

Resolution: The 3215 mortise cylinder will operate with 98/9975/F mortise device on a 1 3/4" thick door.:

How does Dynamic Channel Switching (DCS) work on the AD-Series?

Resolution: Setting Dynamic Channel Switching 1) Connect and couple the SUS to the PIM400 you intend to change. See the SUS User Guide for details 2) Under “PIM Properties” and the “Edit” tab is ...:

What is the part number for the 9447 rod retaining clip?

Resolution: Rod retaining clip is available with rod adjustment kit, part number Kit.1001 (quantity of 3).:

My PS914 has power but my 2RS card is not working?

Resolution: Following could cause the 900-2RS board not to operate: If 900-2RS board is not plugged into the PS914 mother board. If PS914 power supply is selected for 12VDC instead of 24VDC. If control co...: