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FAQs

Should my control contacts land on SC and I1 for my EL device?

Resolution: Control contacts such as card reader land between SC and I terminals of the 900-2RS or 900-4RL option board.:

Is the SD option available on the 33A/35A devices?

Resolution: SD option is not available on 33A/35A series exit devices. The SD option is located on the center case assembly and 33A/35A devices have narrow style center case and wont be able to fit the S...:

Can you clear the Locknetics PRO 79 of all user codes?

Resolution: Yes.Memory may be erased to conveniently return to default 1. Disconnect power.2. Press any button one time.3. Reapply power. Red and green LEDs flash alternately.4. Press * key 3 times quickl...:

Is there a removable mullion that is designed to be positioned between the paired doors instead of behind the doors?

Resolution: Hollow Metal removable mullions are available (supplied by Hollow Metal door companies) and are designed to fit between the meeting edges of double (paired) doors. Hardware removable mullions...:

New FSIC driver info for the AL locks.

Resolution: The new AL FSIC driver part number is A700-052. This driver snaps onto the back of the core similar to the ND, as opposed to it being assembled into the lock chassis with a retaining ring. Th...:

Why would a QEL not allow the latch to fully extend after retracting?

Resolution: A defective QEL motor assembly could cause the latch not to extend out fully when power is removed from the QEL motor.:

How come I can create AD and CO duplicate programming credentials

Resolution: Current firmware will allow the creation of two programming credentials.:

How do I insure a fast "LOCK DOWN" with a wireless device?

Resolution: AD-Series devices with the Wake Up on Radio option;AD400, WRI400, WPR400, RPTR400, PIM400-RSI, PIM400-TD2, PIM400-1501NOTE: requires AD firmware package ADFwPkg2.15.1 released on 1/11/2011 ...:

Why does my lock open without a key?

Resolution: This could be a tailpiece alignment problem: Without key in cylinder verify the tail piece is in line with the bible or key way. If it is perpendicular thi swill cause mechanical timing issues. :

Is there a conversion kit to make 94/95 devices into a QEL?

Resolution: Yes. Required Series 94 or 95 Fire or Panic 3FT/4FT or 2 ft 6 in / 2 ft 10 in Finish Optional LX switch &nbs...: