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FAQs

Is the HL6 EO/EN provided with a cover plate?

Resolution: The HL6EO has a mounting plate on the pull side of the door and a push paddle. The HL6EN has a mounting plate on the push side of the door and a pull paddle. :

What is the difference between the 264 and 299 strikes?

Resolution: The projection dimensions are different. 264 strike has 9/16" projection299 strike has 13/16" projectionAll other dimensions are the same:

Does the PS 914 RFK include the former 873 box?

Resolution: The PS914RFK retrofit kit power supply includes the former PS873 enclosure.:

What are the visible differences to identify a Commercial "S" Lock, "AL" Lock and the Residential "F" Lock.

Resolution: See here for differences. :

Will the AL lock fit a 2" thick door standard?

Resolution: The AL series lock fits up to 1 7/8” door thickness out of box.:

Can a CX device be converted to an EL or QEL (quiet electric latch retraction) device in the field?

Resolution: The Chexit center case and baseplate are unique and can not be converted to EL or QEL (quiet electric latch retraction). :

Are security screws available for the HL6?

Resolution: When ordering an HL6/PL7/PL8 product the suffix SOC can be used to specify security screws. If security screws are needed separately the part number for the security screw pack is 840613-00.:

How to test the RX switch in a Chexit device.

Resolution: Chexit devices shipped prior to 8-24-2015 with solenoid driven: If Chexit device goes into alarm with fast flashing red LED after the rearm time, the RX switch may be out of adjustment or defect...:

What cylinder is used for the Falcon CD 24/25?

Resolution: The Falcon cylinder dogging(CD) option requires a 1 1/8" Mortise cylinder with a straight cam similar to a Falcon #24 cam for conventional cylinders.:

Using a Von Duprin 7500 lock the set screw is all the way in and my TP trim still works when locked.

Resolution: Follow the solution How do I change the function of the Von Duprin 7500 mortise lock from Lever ( classroom )&nb...: