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FAQs

What is the diameter of the cylinder hole for the Von Duprin 990 NL trim?

Resolution: The diameter cylinder cutout for the door for 990NL trim is 1-5/8" on the pull side of the door and 5/8" on the device side of the door.:

Can the Schlage L9000 series lock be used with the Von Duprin 98/9975 device?

Resolution: The L9000 mortise lock is not compatible with Von Duprin 98/9975 exit device. There is no place for the finger on the panic to retract the latch bolt on the L9000 mortise lock.:

Does Von Duprin offer an electrified trim for 33A/35A series devices?

Resolution: Von Duprin offers the E360L-BE-FS or FSE-24VDC control trim for 33A/35A series exit devices. We also offer the 360T-BE and 376T-BE controls electrified. IE, E360T-BE or E376T-BE-FS or FSE...:

Can the 237L be installed in a wood door?

Resolution: The 237 device can not be used on wood doors. This device is only used on hollow metal or wide style aluminum doors up to 8 feet tall door standard.:

SMS Express Windows 7 64-bit installation not complete error message

Resolution: When installing SMS Express version 4 on Windows 7 64-bit systems, there may be an error during installation of the SMS Express software but it should not affect the installation. Click finish and ...:

What type of cable do I need to use to connect my devices?

Resolution: CDT to Legacy Pim: requires a Straight thru serial connectionCIP to PC: requires a null modem connectionLegacy CRP to PC : requires a null modem connectionLegacy CRM to PC :...:

Which KR kit do electrified mullions use?

Resolution: The KR54-F is used on electrified mullions (panic and fire) because it has a route for the wires.:

What type of construction keying do you offer for Primus cylinders?

Resolution: Schlage does not offer any construction keying option for a cylinder with the Primus sidebar mechanism. Conventional Primus cylinders: Standard pin and tumbler conventional cylinders wi...:

Is the Von Duprin 376LWDC lever control used with the 5547 WDC exit devcie an "Engineering Special"?

Resolution: The Von Duprin 376LWDC control is no longer considered a special engineering product. This product is now handled as a standard product through customer service.:

Does Von Duprin offer US10B finish on the 98/99 push bar trim?

Resolution: We offer the Von Duprin 98/99 push bar trim with US10B finish as a special through engineering. The centercase cover, push bar trim and the push bar end caps are supplied in US10B but the balance o...: