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FAQs

Does the 9927EO-F-LBR come with a fire latch?

Resolution: We ship 98/9927F-LBR in pair, one box will be labeled as LBR and it does not have the latch and the other box will be labeled as LBRAFL which will have the fire latch. Only one fire latch is ...:

Can you use a Von Duprin 94/95 Inpact device on a wood door?

Resolution: The Von Duprin 94/95 series Inpact devices can only be installed on metal doors as there would not be enough material left in the wood door after cutting out the 94/95 device prep to maintain door ...:

Is the Ives hinges available without screw holes?

Resolution: Ives hinges are not available without the screw mounting holes.:

What is the diameter of the cylinder hole for the Von Duprin 990 NL trim?

Resolution: The diameter cylinder cutout for the door for 990NL trim is 1-5/8" on the pull side of the door and 5/8" on the device side of the door.:

Can the Schlage L9000 series lock be used with the Von Duprin 98/9975 device?

Resolution: The L9000 mortise lock is not compatible with Von Duprin 98/9975 exit device. There is no place for the finger on the panic to retract the latch bolt on the L9000 mortise lock.:

Does Von Duprin offer an electrified trim for 33A/35A series devices?

Resolution: Von Duprin offers the E360L-BE-FS or FSE-24VDC control trim for 33A/35A series exit devices. We also offer the 360T-BE and 376T-BE controls electrified. IE, E360T-BE or E376T-BE-FS or FSE...:

Can the 237L be installed in a wood door?

Resolution: The 237 device can not be used on wood doors. This device is only used on hollow metal or wide style aluminum doors up to 8 feet tall door standard.:

SMS Express Windows 7 64-bit installation not complete error message

Resolution: When installing SMS Express version 4 on Windows 7 64-bit systems, there may be an error during installation of the SMS Express software but it should not affect the installation. Click finish and ...:

What type of cable do I need to use to connect my devices?

Resolution: CDT to Legacy Pim: requires a Straight thru serial connectionCIP to PC: requires a null modem connectionLegacy CRP to PC : requires a null modem connectionLegacy CRM to PC :...:

Which KR kit do electrified mullions use?

Resolution: The KR54-F is used on electrified mullions (panic and fire) because it has a route for the wires.: