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FAQs

What FKPARSE functions do the HP2000, HP3000 and HP4000 share?

Resolution: Validate and Info Command:

How do you set up a 30-minute "Break Compliant" Lunch on a HP3000-XL?

Resolution: Activate the capability at the reader using the TA Standoff Menu. First, activate the T&A Mode (Explicit Punch) and then set the values needed in the TA Standoff Val Menu a. To activate Exp...:

If the transaction buffer size for the HP3000 is 5120 records, what is the buffer size on the HP4000?

Resolution: 7680 records. Because this is a HandPunch unit, once the buffer reaches its limit, the unit will stop accepting punches and will display "Memory Full". The two ways to resolve this...:

How long does the lithium battery in a biometric F-Series hand reader usually last?

Resolution: The lithium battery in a F-Series hand reader usually lasts 5 years.The battery has nothing to do with if it loses power. The battery backup is for that and if a fully charged battery backup i...:

What is the main purpose for the black/red wires on J5 for the HandKey and HandPunch F3 main boards?

Resolution: Power to the camera:

What happens when you assign all of the password menus on the F and E series readers the same password?

Resolution: The 5 Command Groups will be combined by assigning them the same password starting with those in password menu 5 and then ending with those in password menu 1. In this case, the command choic...:

What information is stored in a user template record in a biometric F-Series hand reader?

Resolution: Template, ID, Time Zone, and Authority Level are the four fields that make up a basic user template in a biometric F-Series or E-Series hand reader.:

Is there a kit to install the Von Duprin 9847 on an aluminum door when there is no place to attach the top or bottom latch to the door?

Resolution: Von Duprin does not make a kit to help mount the to top and bottom latches. The aluminum door supplier or the installer will supply this material.:

Why does an EL1790 retract but can be bounced out of electric retraction?

Resolution: Check for correct power supply, PS873-2/4TD or PS914-2RS/4RL, and verify the wire gauge from power supply to the EL1790 device either 14 or 12 gauge.:

How to configure a master slave unit together for 101-2+ to trigger from aux OR rocker inputs

Resolution: When using a 101-2+ mag lock you need to make sure that dip switch #3 on switch SW4 is in the ON position, and that the rocker switch from the slave is connected to terminals #5&6 on the ...: