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FAQs

How do you set up a 30-minute "Break Compliant" Lunch on a HP3000-XL?

Resolution: Activate the capability at the reader using the TA Standoff Menu. First, activate the T&A Mode (Explicit Punch) and then set the values needed in the TA Standoff Val Menu a. To activate Exp...:

If the transaction buffer size for the HP3000 is 5120 records, what is the buffer size on the HP4000?

Resolution: 7680 records. Because this is a HandPunch unit, once the buffer reaches its limit, the unit will stop accepting punches and will display "Memory Full". The two ways to resolve this...:

How long does the lithium battery in a biometric F-Series hand reader usually last?

Resolution: The lithium battery in a F-Series hand reader usually lasts 5 years.The battery has nothing to do with if it loses power. The battery backup is for that and if a fully charged battery backup i...:

What is the main purpose for the black/red wires on J5 for the HandKey and HandPunch F3 main boards?

Resolution: Power to the camera:

What happens when you assign all of the password menus on the F and E series readers the same password?

Resolution: The 5 Command Groups will be combined by assigning them the same password starting with those in password menu 5 and then ending with those in password menu 1. In this case, the command choic...:

What information is stored in a user template record in a biometric F-Series hand reader?

Resolution: Template, ID, Time Zone, and Authority Level are the four fields that make up a basic user template in a biometric F-Series or E-Series hand reader.:

Is there a kit to install the Von Duprin 9847 on an aluminum door when there is no place to attach the top or bottom latch to the door?

Resolution: Von Duprin does not make a kit to help mount the to top and bottom latches. The aluminum door supplier or the installer will supply this material.:

Why does an EL1790 retract but can be bounced out of electric retraction?

Resolution: Check for correct power supply, PS873-2/4TD or PS914-2RS/4RL, and verify the wire gauge from power supply to the EL1790 device either 14 or 12 gauge.:

How to configure a master slave unit together for 101-2+ to trigger from aux OR rocker inputs

Resolution: When using a 101-2+ mag lock you need to make sure that dip switch #3 on switch SW4 is in the ON position, and that the rocker switch from the slave is connected to terminals #5&6 on the ...:

280+ Inrush

Resolution: 280+ maglock has a nominal inrush of 2.0 amp at 12VDC and 1.5 amps inrush at 24 VDC, always make sure the power supply being used can handle the spike in current, If replacing an old 280 ...: